Telecom Support Engineer

Mavenir; Monza; In loco; EUR 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Mavenir in Italy is seeking a field-based engineer to provide on-site installation, diagnostics, and repair of complex equipment and systems, with hands-on operation and maintenance training for customers.

You will troubleshoot cross-product issues, analyze logs, and coordinate with sales, engineering, and customer support to resolve requests, with 24x7 on-call participation and willingness to travel internationally to customer sites.

Competenze

• Experience with Linux and network administration.
• Familiarity with IP networks and mobile core concepts.
• Willingness to travel to abroad to customers.
• Experience installing, upgrading, and configuring hardware/software.
• Knowledge of Kubernetes and Docker.

Mansioni

• Deploy products to customer systems (onsite or remotely).
• Analyze logs to identify issues and resolve them.
• Troubleshoot complex cross-product interworking issues.
• Own and manage customer support requests per SLAs.
• Participate in 24x7 on-call coverage.

Conoscenze

Linux

Network administration

IP networks

Analytical thinking

Willingness to travel

Virtualization

Mobile networks

Software engineering principles

On-site installation

Strumenti

Kubernetes

Docker

DBs

Descrizione del lavoro

About Us

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Key Responsibilities

• Deploy products to customer systems (either onsite or remotely)
• Perform cross-product support including complex system recovery
• Analyze log files to assist in problem identification and resolution
• Diagnose and isolate complex cross product inter working issues and third party issues
• Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
• Propose, review, approve and implement changes on systems in deployment or support phase
• Recommend product/process improvements to product development team and product management
• Participates in 24x7 on-call coverage during out-of-office hours

What we expect you already know/have?

• Willingness to learn new things
• Willingness to travel to abroad to customers
• Analytical thinking
• Good experience working with Linux and network administration
• Experience of installing, upgrading and configuring computer hardware and software
• Good virtualization experience
• Knowledge of mobile networks
• Good understanding of software engineering principles
• Experience working with IP networks
• Experience working with DBs
• Knowledge of Kubernetes Docker
• Experience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.