Telecom Support Engineer

Mavenir; Catania; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Mavenir is seeking an experienced field and on-site support engineer to install, diagnose, and optimize complex networking equipment for customers.

You will work with Linux, IP networking, virtualization, Kubernetes and Docker, perform system upgrades, analyze logs, and provide 24x7 on-call support when required. Travel to international customers is expected and collaboration with sales and engineering teams is essential.

Competenze

• Strong analytical thinking and ability to interpret customer needs.
• Solid networking knowledge including IP networks and wireless/core architectures.
• Willingness to travel to abroad to customers and work at customer sites.
• Experience with installing, upgrading and configuring computer hardware and software; good virtualization experience.

Mansioni

• Deploy products to customer systems (onsite or remote).
• Provide cross-product support including complex system recovery.
• Analyze log files to assist in problem identification and resolution.
• Diagnose and isolate complex cross-product interworking issues and third-party problems.
• Own and handle customer support requests in line with SLAs; ensure SLAs are met.
• Propose, review, approve and implement changes on systems in deployment or support phase.
• Recommend product/process improvements to product development team.
• Participates in 24x7 on-call coverage during out-of-office hours.

Conoscenze

Analytical thinking

Networking knowledge

Willingness to travel

System administration

Strumenti

Kubernetes

Docker

Linux

Descrizione del lavoro

About Us

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Key Responsibilities

• Deploy products to customer systems (either onsite or remotely)
• Perform cross-product support including complex system recovery
• Analyze log files to assist in problem identification and resolution
• Diagnose and isolate complex cross product inter working issues and third party issues
• Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
• Propose, review, approve and implement changes on systems in deployment or support phase
• Recommend product/process improvements to product development team and product management
• Participates in 24x7 on-call coverage during out-of-office hours

What we expect you already know/have?

• Willingness to learn new things
• Willingness to travel to abroad to customers
• Analytical thinking
• Good experience working with Linux and network administration
• Experience of installing, upgrading and configuring computer hardware and software
• Good virtualization experience
• Knowledge of mobile networks
• Good understanding of software engineering principles
• Experience working with IP networks
• Experience working with DBs
• Knowledge of Kubernetes Docker
• Experience with packet core products (3G/4G/5G – MME SAEGW/SGW/PGW ePDG vEPC (vMME, vEPG, vSAPC,) PCRF/HSS/PCF/UDM

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.