Technical Support Specialist - Field Repairs & Mentoring

Oshkosh Corporation; Roma; On-site; EUR 42,000 - 62,000; Full time

Job summary

JLG, an Oshkosh company, seeks a Technical Support Specialist to assist customers by phone, email, or in person for repair guidance and field overhauls of Access equipment. The role supports internal staff and customers, sharing knowledge and ensuring timely solutions.

You will mentor junior specialists, contribute to a knowledge base, and collaborate with engineering on product issues while traveling across Europe to support service initiatives.

Qualifications

• Five years or more of experience in the field or related area.
• Excellent verbal and written communication in English.
• Willing to travel in Europe.
• Experience in contact center or hands-on equipment repair is a plus.

Responsibilities

• Trouble shoot the root cause of technical issues on various equipment within the JLG portfolio.
• Maintain a professional relationship with customers and other departments.
• Provide guidance for internal Technical Support Specialist on a mentor level as needed.
• Communicate all service related documentation to customers and team members.
• Develop and maintain a knowledge database for self-help and diagnostics.
• Lead training efforts and coordinate team training meetings.
• Generate and utilize data from systems to guide repair efforts.
• Participate in New Product Development teams as a service representative.
• Collaborate in continuous training to maintain proficiency on products.

Skills

Troubleshooting

Technical Support

English communication

Mentoring

Customer service

Education

High School Diploma or equivalent

Associate’s degree

Job description

JLG, an Oshkosh company, seeks a Technical Support Specialist to assist customers by phone, email, or in person for repair guidance and field overhauls of Access equipment. The role supports internal staff and customers, sharing knowledge and ensuring timely solutions.

You will mentor junior specialists, contribute to a knowledge base, and collaborate with engineering on product issues while traveling across Europe to support service initiatives.