Field Equipment Technical Support Specialist

JLG Industries; Roma; On-site; EUR 40,000 - 56,000; Full time

Job summary

JLG Industries, an Oshkosh company, seeks a Technical Support Specialist to assist customers via phone, email, and in person. The role involves repairing and guiding the overhaul of access equipment in the field through the contact center.

You will also mentor junior specialists and contribute to knowledge base development. Responsibilities include troubleshooting across JLG, Hinowa, and AUSA machines (telehandlers and aerial work platforms), communicating updates, and collaborating with New

Qualifications

• English proficiency required for verbal and written communication.
• Five or more years of experience in a related field.
• Willingness to travel across Europe and work across regions.

Responsibilities

• Troubleshoot root causes of technical issues on JLG and related equipment (THM, AWP).
• Maintain professional relationships with customers and internal departments.
• Mentor internal Technical Support Specialists as needed.
• Disseminate service documentation and product updates to customers and team members.
• Develop and maintain a knowledge base for self-help support.
• Lead training efforts and coordinate team training sessions.
• Analyze data from systems to guide repair efforts and decisions.
• Participate in New Product Development and engineering change reviews.

Skills

English communication

5+ years experience

Travel in Europe

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Job description

JLG Industries, an Oshkosh company, seeks a Technical Support Specialist to assist customers via phone, email, and in person. The role involves repairing and guiding the overhaul of access equipment in the field through the contact center.

You will also mentor junior specialists and contribute to knowledge base development. Responsibilities include troubleshooting across JLG, Hinowa, and AUSA machines (telehandlers and aerial work platforms), communicating updates, and collaborating with New