Technical Support Engineer

Saj Electric; L'Aquila; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Saj Electric is seeking a technically skilled pre-sales and after-sales support engineer to assist Sales Managers, distributors, installers, EPCs and key customers across Italy. You will help with product selection, system configuration, and troubleshooting while building strong customer relationships.

You will also support product launches, trainings, and customer events, and communicate market feedback to Product and R&D. Travel within Italy and Europe is expected.

Competenze

• Bachelor's degree in Electrical Engineering or related field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems.
• Understanding of PV systems, inverters, batteries, and system commissioning.
• Experience in technical support, field service, or pre-sales engineering.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel within Italy and occasionally Europe.
• Fluent Italian and good English proficiency.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Conoscenze

Pre-sales support

After-sales support

Technical troubleshooting

Customer relationship management

Technical documentation

Cross-functional collaboration

Italian fluency

English proficiency

Solar PV knowledge

Willingness to travel

Formazione

Bachelor's degree in Electrical Engineering / Electronics / Renewable Energy / Automation

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. xlwpduy Chinese is preferred.