Technical Support Engineer

Hyundai Motor Company; Lombardia; Ibrido; EUR 34.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working policy

Car lease mobility program

Daily meal vouchers (ticket restaurant

Descrizione del lavoro

Hyundai Motor Company in Lombardia, Italy, invites a Technical Support Engineer to assist the dealer network and authorized workshops with diagnostics, troubleshooting and adherence to HQ guidelines. You will support new model launches and monitor performance metrics.

You will engage in Technical Service Bulletins, service actions and recalls, translate documentation, and contribute to quality reporting and projects across Europe. Fluent English and automotive diagnostics knowledge are essential.

Competenze

• University Degree in Engineering or a related technical field.
• 2–3 years of experience in technical service, engineering or the automotive industry.
• Fluent English, both written and spoken.
• Good knowledge of vehicle diagnostics, repair processes and technical support operations.
• Strong analytical and problem-solving skills with a customer-oriented mindset.

Mansioni

• Analyse dealer requests and provide technical support for vehicle diagnostics, troubleshooting and issue resolution.
• Manage technical hotline activities and elevate complex cases when required.
• Ensure the correct implementation of Technical Service Bulletins (TSBs), service actions and recall campaigns.
• Translate technical documentation and communicate procedures and best practices across the dealer network.
• Monitor recurring technical issues and contribute to quality reporting and performance analyses.
• Support technical projects, new model launches and the management of Service Special Tools.
• Participate in Hyundai Motor Europe technical training and development programs.

Conoscenze

Fluent English

Analytical skills

Customer-oriented mindset

Problem-solving

Formazione

University Degree in Engineering or related technical field

Descrizione del lavoro

As Technical Support Enginner, you will provide technical support to Hyundai’s dealer network and authorized workshops, ensuring the effective resolution of technical issues in line with HQ guidelines. You will also contribute to technical performance monitoring, quality improvement and new model launches.

We want you to:

• Analyse dealer requests and provide technical support for vehicle diagnostics, troubleshooting and issue resolution.


• Manage technical hotline activities and elevate complex cases when required.


• Ensure the correct implementation of Technical Service Bulletins (TSBs), service actions and recall campaigns.


• Translate technical documentation and communicate procedures and best practices across the dealer network.


• Monitor recurring technical issues and contribute to quality reporting and performance analyses.


• Support technical projects, new model launches and the management of Service Special Tools.


• Participate in Hyundai Motor Europe technical training and development programs.

About you:

• University Degree in Engineering or a related technical field.


• 2–3 years of experience in technical service, engineering or the automotive industry.


• Previous workshop or dealer network experience is considered a plus.


• Fluent English, both written and spoken.


• Good knowledge of vehicle diagnostics, repair processes and technical support operations.


• Strong analytical and problem-solving skills with a customer-oriented mindset

What we offer

• The opportunity to work for a leading automotive brand in a dynamic and international environment.


• Continuous training and professional development opportunities.


• Competitive salary and benefits package, with a RAL starting from € 34.000, depending on experience.


• Flexible working hours and hybrid working policy.


• Car lease mobility program.


• Daily meal vouchers (ticket restaurant).