District Parts & Service Manager

Hyundai Motor Company; Lombardia; Hybrid; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Car lease mobility program

Daily meal vouchers

Health Insurance

Wellness program

Hybrid work policy

Job summary

Hyundai Motor Company Italy is seeking a District Parts & Service Manager to drive dealer A/S targets, ensure Hyundai Italy standards, and boost dealer customer experience. The role requires regular travel across the assigned area and involves planning, KPI monitoring, and optimizing dealer service processes.

You will lead dealer staff development, coordinate local marketing activities, and analyze competitor actions to grow business.

Qualifications

• Bachelor/MBA or equivalent university degree.
• 3+ years in a related role.
• Strong prioritization and organizational skills.
• Proven ability to manage time and drive revenue.

Responsibilities

• Plan regular meetings with Dealers staff and managers.
• Identify action plans to meet qualitative and quantitative targets.
• Monitor and report KPIs for Hyundai Italy.
• Evaluate dealer workshop processes with focus on customer satisfaction.
• Assess staff skills of dealers.
• Define local dealer marketing activities and analyze effectiveness.
• Analyze competitor actions in the area.
• Identify potential candidates to grow business in the area.

Skills

Prioritizing & Organizing Work

Time Management

Profit Orientation

Flexibility in zone assignment

Education

University Degree (Bachelor/MBA etc.)

Job description

District Parts & Service Manager you will be achieving targets A/S of Dealers in the assigned area, reaching HCX (Hyundai customer experience) target and ensuring that Dealers’ facilities/equipment meet Hyundai Italy standards.

We want you to:

• Plan on a regular basis meeting with Dealers staff and managers
• Identify an action plans needed to achieve the qualitative and quantitative targets in the assigned area
• Monitor and report on KPIs set by HMCI
• Evaluate and review processes of the Authorized Workshops, with a specific focus on Customer satisfaction
• Dealers’ staff skills assessment
• Define marketing activities of local dealers in accordance with HMCI guidelines and analyze of their effectiveness
• Analyse actions and performance of competitors in the assigned area
• Evaluate and contact potential new candidates to develop business in the assigned area

About you:

• Minimum 3 years' experience in related position
• University Degree (Bachelor/MBA etc.)
• Prioritizing and Organizing Work
• Managing Time
• Profit Orientation
• Flexibility in zone assignement
• This position involves regular travel across the assigned area

What We Offer:

• Dynamic, international environment
• Continued learning and professional development
• Car lease mobility program
• Daily ticket restaurants
• Health Insurance
• Wellness program
• A highly competitive salary and benefits package, with a yearly gross salary of up to € 50.000, depending on experience, including a performance-based bonus
• Flexible working hours and hybrid work policy