After Sales Analyst with French

Bertrandt Group; Emilia-Romagna; In loco; EUR 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Bertrandt Group in Emilia-Romagna seeks an After Sales Analyst to join an international automotive environment. You will collaborate with engineering, product management, pricing, and after-sales teams to support strategic service programs.

This role emphasizes data collection, analysis of service performance, dashboard development, monitoring warranty claims and customer satisfaction, and delivering actionable insights to improve operations and reduce service costs.

Competenze

• Bachelor's or Master's degree in Engineering, Economics or Business Administration.
• Strong data analysis and reporting capabilities.
• Advanced Excel and Microsoft Office skills.
• Knowledge of vehicle parts, maintenance, and after-sales processes.
• Proficiency in English and French.
• Experience in cross-functional collaboration.

Mansioni

• Collect, consolidate, and manage After Sales data like service contract, repair methods, diagnostics etc.
• Analyze after-sales performance data and customer service information to identify trends and offer technical support.
• Develop dashboards and reports to support management decisions.
• Monitor warranty claims, service quality, and customer satisfaction.
• Collaborate with cross-functional teams to improve operational efficiency and customer retention.
• Conduct root-cause analyses and recommend corrective actions for recurring issues.
• Offer support for forecasting, budgeting, and strategic planning for after-sales operations.
• Deliver actionable insights that enhance customer experience and reduce service costs.

Conoscenze

Analytical mindset

Data analysis

Reporting capabilities

Numerical skills

Team collaboration

Formazione

Bachelor's or Master's degree in Engineering

Bachelor's or Master's degree in Economics

Bachelor's or Master's degree in Business Administration

Strumenti

Microsoft Office

Excel

PowerPoint

Dashboard reporting tools

Descrizione del lavoro

About The Role

We are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.

About The Role

We are looking for a highly analytical and detail-oriented After Sales Analyst to join our team.

This position offers the opportunity to work in an international automotive environment, collaborating with engineering, product management, pricing, and after-sales teams to support strategic service programs.

Responsabilities

• Collect, consolidate, and manage After Sales data like service contract, repair methods, diagnostics etc.
• Analyze after-sales performance data and customer service information to identify trends and offer technical support.
• Develop dashboards and reports to support management decisions.
• Monitor warranty claims, service quality, and customer satisfaction.
• Collaborate with cross-functional teams to improve operational efficiency and customer retention.
• Conduct root-cause analyses and recommend corrective actions for recurring issues.
• Offer support for forecasting, budgeting, and strategic planning for after-sales operations.
• Deliver actionable insights that enhance customer experience and reduce service costs.

Education

Your profile:

• Bachelor's or Master's degree in:
• Engineering
• Economics
• Business Administration

Technical Skills

• Good knowledge of vehicle parts and their functions
• Knowledge about vehicle maintenance and service procedures
• Automotive After-Sales knowledge
• Advanced Microsoft Office skills
• Excellent data analysis and reporting capabilities
• Strong numerical and calculation skills

Languages

• English – Advanced
• French – Advanced

Personal Competencies

• Strong analytical mindset
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines
• Proactive problem-solving attitude
• Team-oriented and collaborative approach
• Adaptability and flexibility in a dynamic environment
• Reliability and accountability
• Ability to perform under pressure

With more than 50 facilities in Europe, the Bertrandt Group has been providing development solutions for the international automotive and aircraft industry since 1974. Every day, more than 12 000 employees guarantee extensive know - how and support our client (Manufacturer and OEM) with management, design and industrialization solutions.

Bertrandt Romania offers you opportunities in the automotive sector (body in white, interior and exterior, layout, powertrain, and electronics). Moreover, we are also present in interdisciplinary field such as project management, quality management, supply chain/industrialization and validations.