Technical Support Engineer

Longi Solar; Italia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

SAJ Electric is seeking an Associate-level technical specialist in Italy to deliver pre-sales support to sales teams, distributors, installers and EPCs. You will assist with product selection, system configuration and technical solutions, helping customers choose the right solar technology.

You will also provide after-sales support, troubleshoot installation and commissioning issues, support product launches and trainings, and help document guidance.

Competenze

• Bachelor's degree or above in a technical field relevant to solar energy.
• Experience in solar PV, inverters, or renewable energy systems is preferred.
• Fluency in Italian and good English skills.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers.
• Deliver after-sales technical support, troubleshooting installation and system integration issues.
• Build and maintain relationships with customers through meetings and site visits.
• Support new product launches, technical training, webinars, workshops and customer events.
• Collect and communicate customer requirements and feedback to Product and R&D teams.
• Localize technical documentation and support firmware/software testing.

Conoscenze

Troubleshooting

Customer communication

Field service experience

Pre-sales experience

Italian language

Formazione

Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, Automation

Descrizione del lavoro

SAJ Electric provided pay range

This range is provided by SAJ Electric. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from SAJ Electric

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.


• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.


• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.


• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.


• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.


• Support local product testing and validation, including firmware, software, compatibility and system integration testing.


• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.


• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.


• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.


• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.


• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.


• Strong troubleshooting and problem-solving skills.


• Comfortable communicating directly with installers, distributors, EPCs and professional customers.


• Strong customer-service mindset and ability to manage technical issues independently.


• Good communication and cross-functional collaboration skills.


• Willingness to travel within Italy and occasionally within Europe.


• Fluent Italian and good English skills are required. Chinese is preferred.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Engineering


• Electric Power Generation, Engines and Power Transmission Equipment Manufacturing, and Energy Technology