Technical Service Specialist - Abruzzo e Marche

Abbott Laboratories; Pescara; Ibrido; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Abbott Laboratories in Italy seeks a Technical Service Specialist to perform planned maintenance, hardware and software upgrades (TSBs), and provide first line service while assisting with installations and deinstallations.

You will work with hospital and lab staff, ensuring high customer satisfaction and contributing to service KPIs across the district. A relevant engineering degree and 2–3 years of field experience are required.

Competenze

• Bachelor degree or equivalent experience is required.
• Degree in Mechanical, Electrical, Biomedical, Biotechnology or Clinical Engineering.

Mansioni

• Provides first line service to Abbott Ambassadors (interventions <4 hours).
• Schedules and performs planned maintenance activities.
• Assists with instrument installations and deinstallations.
• Success measured by customer satisfaction scores and service KPIs.

Conoscenze

Customer engagement

Communication skills

Issue resolution

Analytical software

Lab staff interaction

Formazione

Bachelor degree or equivalent experience

Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer degree

Descrizione del lavoro

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position

Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations
• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

• Bachelor degree or equivalent experience is required
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Requirements / Work experience

• 2/3 Years experience in a similar position
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software