Technical Customer Support (Low Voltage) - Apprenticeship

Siemens; Milano; Hybrid; EUR 28,475 - 35,700; Part time

Benefits offered by this job

Hybrid/Remote work

Lunch on site

Health insurance

Learning opportunities

Inclusive team culture

Job summary

Siemens in Milan is seeking an Apprenticeship trainee for Electrical Products in the Smart Infrastructure unit to be trained as a Technical Customer Support Apprentice in Milan.

During the program you will receive comprehensive training, work under a mentor, and provide first‑level technical support for Low Voltage products, while collaborating with sales, engineering and service teams to deliver a high‑quality customer experience.

Qualifications

• You are under Italian apprenticeship rules (<=30 years).
• Degree in electrical/electronic engineering or similar required.
• Interest in low voltage products and technical support beneficial.
• Proficiency in English and Italian; CRM familiarity a plus.
• Strong communication and customer focus; analytical thinking.
• Willingness to learn and grow in a technical support role.

Responsibilities

• Provide first-level technical support via hotline for Low Voltage products.
• Handle calls, emails, and tickets with timely resolutions.
• Assist customers in troubleshooting and resolving issues.
• Escalate complex cases to internal experts and follow up.
• Manage customer requests, complaints, and service cases.
• Support creation of technical docs, FAQs, and knowledge base articles.
• Collaborate with sales, engineering and service teams for quality experience.
• Monitor ticket status and document cases in CRM tools.
• Support after-sales processes including warranty clarifications.
• Contribute to AI-driven improvements to enhance efficiency and service quality.

Skills

Strong communication

Customer orientation

Analytical thinking

Learning agility

Team collaboration

Prioritization

English language

Italian language

MS Office

AI/digital innovation interest

Education

Diploma/Bachelor/Master in electrical/electronic engineering

Tools

CRM systems

MS Office

Job description

We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.

The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low‑voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital‑ready solutions for power protection, control, and distribution.

During the apprenticeship, you will receive comprehensive training to develop your technical and customer‑facing skills, supported by a dedicated mentor.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

• Providing first‑level technical support via hotline to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels…)
• Handling incoming calls, emails, and tickets, ensuring timely and effective resolution
• Supporting customers in troubleshooting and resolving technical issues
• Escalating complex cases to internal experts and ensuring proper follow‑up
• Managing customer requests, complaints, and service cases
• Supporting the creation of technical documentation, FAQs, and knowledge base articles
• Collaborating with sales, engineering, and service teams to ensure a high‑quality customer experience
• Monitoring ticket status and maintaining accurate case documentation in CRM tools
• Supporting after‑sales processes, including warranty claims and technical clarifications
• Contributing to the identification and implementation of AI‑driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support services

Required entry qualifications

• You are under 30 years of age (Italian Apprenticeship requirements)
• You have acquired a Diploma, bachelor’s or master’s degree in electrical engineering, electronic engineering or similar
• Strong interest in low voltage electrical products and technical support
• Proficiency in English and Italian
• Excellent knowledge of MS Office
• Knowledge of electrical distribution systems and of CRM will be considered a plus
• Strong communication and customer orientation skills
• Analytical thinking
• Displays strong learning agility, intellectual curiosity, and adaptability
• Ability to work in a team and manage priorities
• Willingness to learn and grow in a technical support/customer service role
• Passion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service quality
• Eligibility to work in Italy

What We Offer

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement.
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options.
• Never stop growing: plenty opportunities for continuous and individual learning journeys
• An inclusive team culture where you can be yourself

For apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate’s educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL).

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.