AI-Driven Low-Voltage Tech Support Apprentice

Siemens; Milano; Hybrid; EUR 28,475 - 35,700; Part time

Benefits offered by this job

Hybrid/Remote work

Lunch on site

Health insurance

Learning opportunities

Inclusive team culture

Job summary

Siemens in Milan is seeking an Apprenticeship trainee for Electrical Products in the Smart Infrastructure unit to be trained as a Technical Customer Support Apprentice in Milan.

During the program you will receive comprehensive training, work under a mentor, and provide first‑level technical support for Low Voltage products, while collaborating with sales, engineering and service teams to deliver a high‑quality customer experience.

Qualifications

• You are under Italian apprenticeship rules (<=30 years).
• Degree in electrical/electronic engineering or similar required.
• Interest in low voltage products and technical support beneficial.
• Proficiency in English and Italian; CRM familiarity a plus.
• Strong communication and customer focus; analytical thinking.
• Willingness to learn and grow in a technical support role.

Responsibilities

• Provide first-level technical support via hotline for Low Voltage products.
• Handle calls, emails, and tickets with timely resolutions.
• Assist customers in troubleshooting and resolving issues.
• Escalate complex cases to internal experts and follow up.
• Manage customer requests, complaints, and service cases.
• Support creation of technical docs, FAQs, and knowledge base articles.
• Collaborate with sales, engineering and service teams for quality experience.
• Monitor ticket status and document cases in CRM tools.
• Support after-sales processes including warranty clarifications.
• Contribute to AI-driven improvements to enhance efficiency and service quality.

Skills

Strong communication

Customer orientation

Analytical thinking

Learning agility

Team collaboration

Prioritization

English language

Italian language

MS Office

AI/digital innovation interest

Education

Diploma/Bachelor/Master in electrical/electronic engineering

Tools

CRM systems

MS Office

Job description

Siemens in Milan is seeking an Apprenticeship trainee for Electrical Products in the Smart Infrastructure unit to be trained as a Technical Customer Support Apprentice in Milan.

During the program you will receive comprehensive training, work under a mentor, and provide first‑level technical support for Low Voltage products, while collaborating with sales, engineering and service teams to deliver a high‑quality customer experience.