Team Manager Customer Quality & Methods (m/f/d)

alpitronic Americas LLC; Bolzano; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Attractive bonus system

Opportunities for advancement

Further training opportunities

Dynamic work environment

Job summary

alpitronic Americas LLC is seeking a qualified leader to oversee the Customer Quality & Methods team in Bolzano, Italy. You will design long-term strategies to enhance customer satisfaction and product quality while fostering strong relationships with key customers.

The ideal candidate holds a Master’s degree in Electrical Engineering and has proven leadership skills. A background in customer quality management and fluency in English and Italian is essential. Join us in a dynamic team with innovative projects in the e-mobility sector.

Qualifications

• Several years of experience in customer quality management.
• Proven experience in managing and developing teams.
• Ability to interpret data to drive decisions.

Responsibilities

• Lead the Customer Quality & Methods team.
• Design strategies for customer satisfaction.
• Monitor customer feedback for improvements.

Skills

Leadership skills

Analytical mindset

Team management

Customer quality management

Fluent in English and Italian

Education

Master’s degree in Electrical Engineering or related field

Tools

FMEA

8D

Six Sigma

Statistical Process Control (SPC)

Job description

YOUR RESPONSIBILITIES

• Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
• Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
• Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
• Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
• Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
• Support root cause analysis and the development of effective corrective and preventive actions
• Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
• Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes

YOUR QUALIFICATIONS & SKILLS

• Master’s degree in Electrical Engineering or related field
• Strong leadership skills with proven experience in managing and developing teams
• Several years of experience in customer quality management, including the implementation and application of quality methodologies
• Analytical mindset with the ability to interpret data and drive performance-based decisions
• Results-oriented, with a proactive and structured approach to problem-solving and process improvement
• Fluent in English and Italian; proficiency in additional languages is an advantage

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits