Customer Quality Specialist (m/f/d)

Alpitronic Americas LLC; Bolzano; In loco; EUR 52.000 - 77.000; Tempo pieno

Vantaggi offerti da questo lavoro

Innovative work environment

Opportunities for advancement

Wide range of further training opportunities

20% variable bonus based on goals

Additional company benefits

Descrizione del lavoro

Alpitronic Americas LLC in Bolzano, Italy is looking for a qualified professional to monitor the quality of error reports, oversee service complaints, and train staff on quality assurance methods. You will be part of a young, dynamic team working on high-tech e-mobility projects.

The ideal candidate will have a degree in electrical engineering or a related field along with several years of professional experience in a similar role. Fluency in English and Italian is required, knowledge of German is a plus.

Competenze

• Graduation from a technical high school or relevant degree.
• Several years experience in a similar role, preferably automotive.
• Knowledge of quality assurance and improvement methodologies.

Mansioni

• Monitor quality of error reports and analyze systematically.
• Oversee service-related complaints using 8D methodology.
• Train service staff on quality-related topics.

Conoscenze

Quality assurance methods

Process improvement methodologies

MS Office proficiency

Fluent in English and Italian

Formazione

Degree in electrical engineering or similar

Descrizione del lavoro

Your Responsibilities

• Monitoring the quality of error reports from the service department, including their systematic evaluation and analysis
• Oversight of the handling of service-related complaints using the 8D methodology
• Training service staff on quality-related topics and specific customer requirements
• Providing operational support to service personnel in managing customer complaints
• Active involvement in the continuous development of products and the optimization of business processes
• Assisting in the creation and maintenance of service instructions

Your Qualifications & Skills

• Graduation from a technical high school or a degree in electrical engineering, electronics, mechatronics, or a comparable field
• Several years of professional experience in a similar role, preferably in the automotive industry
• Knowledge of quality assurance methods and tools (e.g., 8D, process approval, statistical process control)
• Familiarity with continuous improvement methodologies (e.g., 5S, the 7 types of waste, PDCA)
• Basic understanding of risk management (e.g., FMEA) and project management is an advantage
• Proficient in MS Office applications
• Fluent in English and Italian, both written and spoken; knowledge of German is a plus

Our Commitment

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation: € 52.000-€ 77.000 of which 20% variable bonus based on goal achievement
• Additional company benefits

The compensation range provided is based on the current scope and location of the role. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation range may be adjusted accordingly, in line with local market conditions and internal compensation frameworks.