Team Manager

Louis Vuitton; Toscana; On-site; EUR 44,000 - 53,000; Full time

Job summary

Louis Vuitton in Tuscany invites applications for a Team Manager role to lead and coach a high-performing team. You will recruit, develop and empower staff, build lasting client relationships, and drive sales while upholding the Louis Vuitton Promise and heritage.

You will set and review goals, encourage product expertise, and ensure exceptional client experience across floor operations, clienteling, and visual standards, with a focus on discretionary service and discretion.

Qualifications

• Experience in luxury retail storytelling and client experience.
• Strong communication, listening and discretion in client interactions.
• Proven ability to lead and develop high-performing teams.

Responsibilities

• Achieve team objectives monthly and annually.
• Coach and develop team; tailor development plans.
• Identify, recruit and develop talents; secure succession plans.
• Set individual and team goals; assess performance.
• Motivate the team; foster a positive, cooperative work environment.
• Encourage excellence in product knowledge and craftsmanship.

Skills

Product storytelling

Client engagement

Attention to detail

Communication skills

Leadership

Client development

Business acumen

Organizational skills

Agility

Italian & English

Job description

About The Job

THE LOUIS VUITTON PROMISE

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are
and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship
over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

OVERALL MISSION

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Main Responsibilities

Ensure achievement of team objectives on monthly and annual basis

Team Management and Development

• Support your team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Encourage a culture of excellence and product expertise, ensuring the team confidently represents the exceptional craftsmanship and heritage of these categories.

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools to to ensure the highest level of Client experience
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
• Partner with the team to cultivate trusted, long-term relationships with clients, offering a truly bespoke experience aligned with the unique expectations of this clientele.
• Champion a culture of discretion and elevated service, ensuring each client interaction reflects the exceptional value and rarity of the pieces.

Floor Management and Operations

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.
• Ensure policies are respected and support the team in all the daily operations tasks.
• Lead by example with a refined and consultative sales approach, inspiring the team through your own expertise and passion for the Maison's exceptional creations.

Profile

Expected Attitudes & Skills

• Proven product experience, with a deep appreciation for artisanal craftsmanship and heritage storytelling
• Exceptional ability to engage a discerning clientele with high emotional intelligence, empathy, and discretion
• Strong sense of aesthetics, precision, and attention to detail in line with the Maison’s exceptional standards
• Strong communication and listening skills
• Proactive leadership style
• Excellent client development skills
• Business acumen
• Strong organizational skills
• Agility and resilience
• Proficient in Italian and English

CCNL Commercio

Employment classification: 1° livello

From: € 48.500

Reference LVM33850