Team Manager

LVMH Group; Firenze; On-site; EUR 50,000 - 70,000; Full time

Job summary

Louis Vuitton is seeking a Store Team Manager in Italy to lead and develop the team, cultivate client relationships, and drive sales with exceptional service on the floor level.

You will coach staff, recruit and promote internal talent, and ensure brand standards and product knowledge are consistently delivered across the store. A passion for craftsmanship and heritage storytelling is essential.

Qualifications

• Proven ability to engage discerning clients with tact, empathy and discretion.
• Experience leading teams and developing talent in luxury retail.
• Deep appreciation for artisanal craftsmanship and heritage storytelling.

Responsibilities

• Lead and coach a store team, set goals, monitor performance and succession plans.
• Develop client relationships and drive business through clienteling and VIP service.
• Oversee floor operations, ensure Louis Vuitton service standards and product expertise.
• Collaborate with Country office on market insights and recommendations.

Skills

Product experience

Emotional intelligence

Discretion

High jewelry expertise

Team leadership

Job description

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are

and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship

over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

OVERALL MISSION

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Job responsibilities

MAIN RESPONSIBILITIES

Team Management and Development

• Support your team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Encourage a culture of excellence and product expertise, ensuring the team confidently represents the exceptional craftsmanship and heritage of these categories.

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools to to ensure the highest level of Client experience
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
• Partner with the team to cultivate trusted, long-term relationships with clients, offering a truly bespoke experience aligned with the unique expectations of this clientele.
• Champion a culture of discretion and elevated service, ensuring each client interaction reflects the exceptional value and rarity of the pieces.

Floor Management and Operations

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.
• Ensure policies are respected and support the team in all the daily operations tasks.
• Lead by example with a refined and consultative sales approach, particularly in the Fine Jewelry and Watch universe, inspiring the team through your own expertise and passion for the Maison's exceptional creations.

Profile

EXPECTED ATTITUDES & SKILLS

• Proven product experience, with a deep appreciation for artisanal craftsmanship and heritage storytelling
• Exceptional ability to engage a discerning clientele with high emotional intelligence, empathy, and discretion
• Passion for creating memorable, high-touch experiences in the world of High Jewelry and Watchmaking
• Strong sense of aesthetics, precision, and attention to detail in line with the Maison’s exceptional standards
• Strong communication and listening skills

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.