Premium Programs: Senior Sales & Retention Specialist

Jobgether SRL; Italia; In loco; EUR 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

High-ownership role

AI-assisted tools

Cross-functional teamwork

International client base

Growth opportunities

Diversity & inclusion

Descrizione del lavoro

Jobgether SRL, on behalf of a partner company, is seeking a Sales & Retention Specialist based in Italy. You will own key stages of the customer journey for premium programs, from onboarding through retention and potential churn, using AI-assisted tools and cross-functional collaboration to protect revenue and improve outcomes.

You will manage external sales partners, design structured experiments, and translate customer insights into product and marketing improvements, with a high-ownership

Competenze

• 5+ years in retention, customer success, or related sales role.
• Proven track record improving retention, churn, or conversion metrics.
• Experience managing external partners against performance standards.
• Skilled in designing experiments to drive outcomes.
• Strong understanding of CLV, churn drivers, and premium customers.
• Excellent communication and influencing abilities.

Mansioni

• Own end-to-end retention process for premium programs.
• Lead complex retention conversations and define coaching approaches.
• Develop and refine retention offers based on data.
• Design quarterly retention experiments with hypotheses and results.
• Identify friction in the refund journey and improve processes.
• Lead win-back initiatives to recover churned customers.
• Define onboarding standards and measurable expectations.
• Monitor agency performance metrics and reconcile reports.
• Manage lead lists for external sales and monitor conversions.
• Provide training content and pricing clarity to enable sales.
• Present retention and revenue performance to leadership.
• Translate churn feedback into product/marketing improvements.
• Maintain retention playbooks and transcripts.

Conoscenze

Retention strategy

Sales skills

Data fluency

Customer empathy

Cross-functional collaboration

Strumenti

Airtable

Google Sheets

Zendesk

CRM systems

Descrizione del lavoro

Jobgether SRL, on behalf of a partner company, is seeking a Sales & Retention Specialist based in Italy. You will own key stages of the customer journey for premium programs, from onboarding through retention and potential churn, using AI-assisted tools and cross-functional collaboration to protect revenue and improve outcomes.

You will manage external sales partners, design structured experiments, and translate customer insights into product and marketing improvements, with a high-ownership