Student Services Concierge - Campus Front Desk (EN/IT)

Istituto Marangoni; Milano; On-site; EUR 23,000 - 28,000; Full time

Job summary

Istituto Marangoni Milano is seeking a proactive Student Desk Officer to welcome students, staff, and visitors and to keep the desk running smoothly. You will handle inquiries, provide information on academic and administrative services, and route requests to the right departments.

In a fast-paced, international campus, you will support events, room bookings, and daily operations while delivering exceptional service and maintaining organized, welcoming front-desk areas.

Qualifications

• Experience in customer service, reception, hospitality or student services.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with proactive problem solving.
• Ability to work in a fast-paced, international environment.
• Proficient with Microsoft Office and digital communication tools.
• Fluency in English and Italian.

Responsibilities

• Support opening and closing procedures and monitor access and attendance.
• Welcome students, staff and visitors, ensuring a positive experience.
• Act as primary contact via phone, email, chat and in person for students.
• Provide information on academic and administrative services and route inquiries.
• Support event coordination, room bookings and related arrangements.
• Assist with communications, meetings and student-related activities.

Skills

Customer service

Reception

Communication

Organization

Multitasking

Microsoft Office

Digital communication

English

Italian

Job description

Istituto Marangoni Milano is seeking a proactive Student Desk Officer to welcome students, staff, and visitors and to keep the desk running smoothly. You will handle inquiries, provide information on academic and administrative services, and route requests to the right departments.

In a fast-paced, international campus, you will support events, room bookings, and daily operations while delivering exceptional service and maintaining organized, welcoming front-desk areas.