Campus Concierge & Student Services Coordinator

IM_Milano_Fashion Istituto Marangoni; Lombardia; On-site; EUR 23,000 - 28,000; Full time

Job summary

Istituto Marangoni Milano seeks a proactive Student Desk Officer to be the first point of contact for students, staff and visitors, ensuring a welcoming and professional campus experience.

You will manage the front desk, assist with student information, coordinate communications, events, and administrative tasks while collaborating with Facilities and academic teams in a fast-paced, international setting. Fluency in English and Italian is required.

Qualifications

• Experience in customer service, reception, hospitality, or similar support roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with proactive problem solving to support students and campus experience.

Responsibilities

• Manage opening and closing procedures of the School.
• Welcome students, staff, visitors and coordinate access procedures.
• Provide information and assistance to students; route inquiries to departments.
• Support room bookings and event logistics, including catering and transport.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

English and Italian fluency

Tools

Microsoft Office

Digital communication tools

Job description

Istituto Marangoni Milano seeks a proactive Student Desk Officer to be the first point of contact for students, staff and visitors, ensuring a welcoming and professional campus experience.

You will manage the front desk, assist with student information, coordinate communications, events, and administrative tasks while collaborating with Facilities and academic teams in a fast-paced, international setting. Fluency in English and Italian is required.