Student Desk Officer / Istituto Marangoni Milano

Galileo Global Education; Milano; On-site; EUR 23,000 - 28,000; Full time

Job summary

Istituto Marangoni Milano, part of Galileo Global Education, is seeking a proactive Student Desk Officer to be the first point of contact for students, faculty, staff and visitors. You will help create a welcoming, professional campus environment and coordinate communications to support daily operations.

The role focuses on front desk operations, student support, and administrative coordination in a fast-paced, international setting.

Qualifications

• Prior experience in customer service, reception, or student services.
• Strong written and verbal communication skills.
• Proactive and organized with attention to detail.
• Ability to work in a fast-paced, international environment.

Responsibilities

• Assist with front desk and school operations, including opening/closing procedures and welcoming visitors.
• Provide information and assistance to students, faculty, staff, and guests via phone, email, chat and in person.
• Route inquiries to the appropriate departments and ensure timely follow-up.
• Support in coordinating meetings, events, and student-related activities.
• Assist with room bookings, supplier coordination, and communications across institutional systems.

Skills

Excellent communication

Multitasking

Customer service

English & Italian fluency

Tools

Microsoft Office

Job description

We are looking for a proactive, service-oriented, and highly organized Student Desk Officer to join our team at Istituto Marangoni Milano. As the first point of contact for students, faculty, staff, and visitors, you will play a key role in creating a welcoming, professional, and supportive environment. You will ensure the smooth daily operation of the Student Desk, provide information and assistance to students, coordinate communications. This role is ideal for someone who enjoys working with people, thrives in a dynamic educational environment, and has a passion for delivering an outstanding student experience.

Key Responsibilities

Front Desk & School Operations

• Support the opening and closing procedures of the School according to established schedules.
• Monitor student access and attendance registration processes.
• Welcome students, staff, visitors, and external guests, ensuring a positive and professional experience.
• Coordinate visitor access procedures and communicate arrivals to the relevant departments.
• Maintain reception and student-facing areas in an organized and professional manner.
• Support the management of suppliers and external service providers in collaboration with the Facilities team.

Student Support

• Act as the primary contact point for students through phone, email, chat, and in-person interactions.
• Provide accurate, timely, and professional information regarding academic and administrative services.
• Handle and route inquiries to the appropriate departments, ensuring effective follow-up.
• Deliver first-level support and contribute to high levels of student satisfaction.
• Assist in monitoring student feedback and contribute to continuous service improvement initiatives.
• Support students enrolled in short courses and specialized programs.

Communication & Administrative Support

• Manage incoming communications, including phone calls, emails, mail, and institutional communications.
• Support the maintenance and updating of student information across institutional systems and digital platforms.
• Contribute to communications on school-managed student channels and communities.
• Assist departments in organizing meetings, appointments, and student-related activities.

Event & Academic Support

• Support the coordination of internal and external events, guest visits, and appointments.
• Assist with room bookings and logistical arrangements, including catering, transportation, and related services.
• Provide administrative support to faculty and departments, including document distribution, certificate issuance, information sharing, material collection, and student feedback activities.

Requirements

• Previous experience in customer service, reception, hospitality, student services, or a similar support role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a proactive approach to problem-solving with the aim of supporting students and creating an outstanding campus experience.
• Ability to work effectively in a fast-paced and international environment.
• Good knowledge of Microsoft Office and digital communication tools.
• Fluency in English and Italian.

The salary range for this position is between 23k and 28k.

Galileo Global Education is a leading international group in independent higher education, driven by a strong commitment to social impact. Our core mission is to empower everyone, regardless of their starting point, to realize their potential and develop long-term employability through a skills-based approach to learning. We believe deeply in the power of education to transform lives. We champion inclusive, future-oriented education that is closely aligned with the needs of local communities. We are driven by a constant search for new knowledge, hybrid learning models, and creative pathways to open up access and enhance learning experiences. We combine the agility of a startup with the scale and strength of a global group - because we know that the success of our students depends on our collective commitment. We are building an inclusive, innovative and globally connected educational experience that empowers every learner to succeed in a fast-changing world. 350,000 students, 65 schools and universities +100 campuses across 20 countries +50,000 dedicated staff and teachers Learn more at ggeedu.com