Student Desk Officer / Istituto Marangoni Milano

Istituto Marangoni; Milano; On-site; EUR 23,000 - 28,000; Full time

Job summary

Istituto Marangoni Milano is seeking a proactive Student Desk Officer to welcome students, staff, and visitors and to keep the desk running smoothly. You will handle inquiries, provide information on academic and administrative services, and route requests to the right departments.

In a fast-paced, international campus, you will support events, room bookings, and daily operations while delivering exceptional service and maintaining organized, welcoming front-desk areas.

Qualifications

• Experience in customer service, reception, hospitality or student services.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with proactive problem solving.
• Ability to work in a fast-paced, international environment.
• Proficient with Microsoft Office and digital communication tools.
• Fluency in English and Italian.

Responsibilities

• Support opening and closing procedures and monitor access and attendance.
• Welcome students, staff and visitors, ensuring a positive experience.
• Act as primary contact via phone, email, chat and in person for students.
• Provide information on academic and administrative services and route inquiries.
• Support event coordination, room bookings and related arrangements.
• Assist with communications, meetings and student-related activities.

Skills

Customer service

Reception

Communication

Organization

Multitasking

Microsoft Office

Digital communication

English

Italian

Job description

We are looking for a proactive, service-oriented, and highly organized Student Desk Officer to join our team at Istituto Marangoni Milano.

As the first point of contact for students, faculty, staff, and visitors, you will play a key role in creating a welcoming, professional, and supportive environment. You will ensure the smooth daily operation of the Student Desk, provide information and assistance to students, coordinate communications.

This role is ideal for someone who enjoys working with people, thrives in a dynamic educational environment, and has a passion for delivering an outstanding student experience.

Key Responsibilities

Front Desk & School Operations

• Support the opening and closing procedures of the School according to established schedules.
• Monitor student access and attendance registration processes.
• Welcome students, staff, visitors, and external guests, ensuring a positive and professional experience.
• Coordinate visitor access procedures and communicate arrivals to the relevant departments.
• Maintain reception and student-facing areas in an organized and professional manner.
• Support the management of suppliers and external service providers in collaboration with the Facilities team.

Student Support

• Act as the primary contact point for students through phone, email, chat, and in-person interactions.
• Provide accurate, timely, and professional information regarding academic and administrative services.
• Handle and route inquiries to the appropriate departments, ensuring effective follow-up.
• Deliver first-level support and contribute to high levels of student satisfaction.
• Assist in monitoring student feedback and contribute to continuous service improvement initiatives.
• Support students enrolled in short courses and specialized programs.

Communication & Administrative Support

• Manage incoming communications, including phone calls, emails, mail, and institutional communications.
• Support the maintenance and updating of student information across institutional systems and digital platforms.
• Contribute to communications on school-managed student channels and communities.
• Assist departments in organizing meetings, appointments, and student-related activities.

Event & Academic Support

• Support the coordination of internal and external events, guest visits, and appointments.
• Assist with room bookings and logistical arrangements, including catering, transportation, and related services.
• Provide administrative support to faculty and departments, including document distribution, certificate issuance, information sharing, material collection, and student feedback activities.

Requirements

• Previous experience in customer service, reception, hospitality, student services, or a similar support role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a proactive approach to problem-solving with the aim of supporting students and creating an outstanding campus experience.
• Ability to work effectively in a fast-paced and international environment.
• Good knowledge of Microsoft Office and digital communication tools.
• Fluency in English and Italian

The salary range for this position is between 23k and 28k.