Strategic Tender & Customer Ops Lead - Italy

Pharma Point S.r.l.; Bardi; In loco; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Pharma Point S.r.l. invites an experienced Tender & Customer Operations Manager to lead end-to-end public and hospital tenders in Italy, while supporting select customer service and commercial operations to drive growth.

You will collaborate with cross-functional teams to ensure timely, compliant submissions and accurate pricing data, acting as the operational liaison for customers, distributors and internal stakeholders.

Competenze

• University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines.
• Minimum 3–5 years of experience in public tenders.
• Familiarity with ERP systems, preferably SAP, and Microsoft Office applications.
• Strong organisational and analytical skills and a compliance mindset.
• Experience in pharma/healthcare tender documentation and pricing.

Mansioni

• Manage end-to-end tender process for public and hospital procurement opportunities.
• Monitor national, regional and local tender publications to identify opportunities.
• Coordinate preparation, review and submission of tender documentation within deadlines.
• Liaise with external tender agencies and procurement platforms.
• Support alignment on pricing, commercial terms and tender strategy.
• Maintain tender trackers and report opportunities, submissions, awards, and expirations.
• Provide legal guidance on tender-related matters, including contractual clauses and risk assessment.
• Update SAP with approved pricing and contract information.
• Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices.
• Coordinate internally to resolve inquiries on product availability, contracts, pricing and tender execution.
• Monitor order fulfilment and support issue resolution with Supply Chain and logistics.

Conoscenze

Fluent Italian

Professional English

Analytical skills

Formazione

University degree in Economics, Business Administration, Life Sciences, Pharmacy or related

Strumenti

SAP

Microsoft Office

ERP systems

Descrizione del lavoro

Pharma Point S.r.l. invites an experienced Tender & Customer Operations Manager to lead end-to-end public and hospital tenders in Italy, while supporting select customer service and commercial operations to drive growth.

You will collaborate with cross-functional teams to ensure timely, compliant submissions and accurate pricing data, acting as the operational liaison for customers, distributors and internal stakeholders.