Milan Tender & Customer Operations Lead

Pharma Point Srl; Milano; In loco; EUR 63.000 - 84.000; Tempo pieno

Descrizione del lavoro

Pharma Point Srl, on behalf of Cytokinetics, seeks a Tender & Customer Operations Manager to strengthen Italian market access and commercial operations. The role blends end-to-end tender management with customer service and operations, ensuring timely, compliant participation in public procurement and maintaining pricing records.

The successful candidate will liaise with customers, distributors and internal teams, coordinate pricing and tender strategy, and support forecasting and business

Competenze

• University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines is required.
• Minimum 3–5 years of experience in public tenders.
• Preferred experience in commercial operations and customer service within the pharmaceutical, biotech or healthcare sector.
• Good understanding of the Italian healthcare and public procurement environment.
• Experience managing tender documentation and administrative requirements.
• Familiarity with ERP systems, preferably SAP, and Microsoft Office applications.
• Strong organisational and analytical skills.
• Excellent attention to detail and a strong compliance mindset.
• Fluent Italian and professional English.

Mansioni

• Manage the end-to-end tender process for public and hospital procurement opportunities.
• Monitor national, regional and local tender publications and identify participation opportunities.
• Coordinate the preparation, review and submission of tender documentation within required deadlines.
• Liaise with external tender agencies and procurement platforms when applicable.
• Support coordination and internal alignment on pricing, commercial terms and tender strategy.
• Maintain tender trackers and ensure accurate reporting of opportunities, submissions, awards and contract expirations.
• Monitor tender outcomes and communicate results to internal stakeholders.
• Support forecasting and business planning through tender pipeline analysis.
• Ensure compliance with company procedures, public procurement regulations and industry requirements.
• Provide legal guidance on tender-related matters, including contractual clauses, public procurement requirements, commercial terms and risk assessment, ensuring timely and pragmatic support to the business.

Conoscenze

Tender management

Stakeholder management

Analytical skills

Project coordination

Fluent Italian

Formazione

University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Pharma Point Srl, on behalf of Cytokinetics, seeks a Tender & Customer Operations Manager to strengthen Italian market access and commercial operations. The role blends end-to-end tender management with customer service and operations, ensuring timely, compliant participation in public procurement and maintaining pricing records.

The successful candidate will liaise with customers, distributors and internal teams, coordinate pricing and tender strategy, and support forecasting and business