Strategic Security Tech Account Manager - Rome/Milan

Fortinet, Inc.; Roma; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Fortinet, Inc. seeks a Technical Account Manager for their offices in Rome or Milan. The ideal candidate will develop a deep understanding of customer needs and provide tailored technical support and recommendations. You will be responsible for maintaining strong relationships with key enterprise customers and addressing technical challenges with efficient solutions.

The role requires at least 6 years of experience in technical support and fluency in Italian and business English. Join us to help customers achieve their strategic objectives!

Qualifications

• Minimum of 6 years in a technical support/post-sales role.
• Fluency in Italian and business level English is required.
• Fortinet certification or similar is a distinct advantage.

Responsibilities

• Develop understanding of customer business/technical needs for tailored support.
• Provide technical recommendations and best practices.
• Manage customer communications and drive timely resolutions.

Skills

Data networking protocols

Security products and technologies

Troubleshooting skills

Customer management experience

Interpersonal skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Fortinet, Inc. seeks a Technical Account Manager for their offices in Rome or Milan. The ideal candidate will develop a deep understanding of customer needs and provide tailored technical support and recommendations. You will be responsible for maintaining strong relationships with key enterprise customers and addressing technical challenges with efficient solutions.

The role requires at least 6 years of experience in technical support and fluency in Italian and business English. Join us to help customers achieve their strategic objectives!