Strategic Renewals & Growth Specialist

B2Gnow; Piemonte; In loco; EUR 60.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Coverage

Dental & Vision Options

401(k) Retirement Savings

Income Protection

Generous PTO

Descrizione del lavoro

B2Gnow is seeking a Renewals Specialist to own the renewal process from planning through completion, collaborating with Customer Success and Growth teams to retain customers and hit revenue goals. The role emphasizes organized processes, relationship-building, and proactive risk management.

The position requires strong communication, attention to detail, and a customer-first mindset, with occasional travel to corporate locations. Salary is listed as OTE $70,000-$90,000 for remote U.S. applicants.

Competenze

• 1–2 years of professional or commercial experience in sales support or related roles.
• Excellent written and verbal communication.
• Exceptional follow-through; keep others informed.
• Strong attention to detail and organizational skills.
• A collaborative, team-oriented approach.
• Intellectual curiosity and willingness to learn impact on customers, teammates, and business.
• Ability to take ownership and manage multiple priorities.

Mansioni

• Own and support the full renewal process, including license management, documentation, stakeholder coordination, timelines, commercial negotiations, price increases, RFPs, invoice authorizations, and risk management.
• Lead renewal forecast discussions and proactively identify accounts that may be at risk.
• Partner closely with Customer Success Managers and Growth Managers to achieve GRR and NRR goals.
• Monitor customer consumption and product usage against contractual entitlements to identify opportunities for expansion and additional value.
• Connect customers with Growth Managers when additional products, services, or licenses may benefit their organization.
• Help develop and implement renewal best practices across the team.
• Maintain accurate and timely Salesforce data so our teams have the information they need to make informed decisions.
• Support customers across multiple B2Gnow solutions as needed.
• Collaborate cross-functionally to ensure a seamless customer experience throughout the renewal process.
• Travel to corporate locations approximately one to two times per year, as needed.
• Take ownership of additional projects and responsibilities that support the team and company.

Conoscenze

Customer focus

Organized

Communication

Cross-functional

Sales support

Strumenti

Salesforce

Jira

Office suite

Descrizione del lavoro

B2Gnow is seeking a Renewals Specialist to own the renewal process from planning through completion, collaborating with Customer Success and Growth teams to retain customers and hit revenue goals. The role emphasizes organized processes, relationship-building, and proactive risk management.

The position requires strong communication, attention to detail, and a customer-first mindset, with occasional travel to corporate locations. Salary is listed as OTE $70,000-$90,000 for remote U.S. applicants.