Strategic Enterprise Security Tech Advisor

Fortinet; Latina; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Fortinet in Italy is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in the Lazio region, including Latina. You will tailor Fortinet guidance to improve security posture and ROI while working with cross-functional teams to deliver value.

You will own incidents, perform advanced troubleshooting, and communicate with stakeholders to ensure timely resolution. Strong Italian and English, plus a Computer Science degree, are required.

Competenze

• Bachelor's degree in Computer Science or related field.
• Experience in technical support for large enterprises or telecoms.
• Fluency in Italian and business-level English.
• Hands-on experience with security products (firewalls, IDS/IPS, VPN, WAF).

Mansioni

• Understand customer business and technical needs; provide tailored technical guidance and support.
• Own customer incidents for timely resolution and communicate until closure.
• Perform advanced troubleshooting across Fortinet products and reproduce environments in lab.
• Produce service reports for stakeholders summarizing activity and performance.
• Report software/hardware issues to R&D and ensure follow-up.
• Participate in conference calls and on-site meetings with customers.
• Build trusted advisor relationships with strategic enterprise clients.

Conoscenze

Technical guidance

Troubleshooting

Customer relationship

Fortinet products

TCP/IP knowledge

Firewall security

English fluency

Italian fluency

Formazione

Bachelor in Computer Science

Strumenti

Fortinet management tools

Network diagnostic tools

Descrizione del lavoro

Fortinet in Italy is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in the Lazio region, including Latina. You will tailor Fortinet guidance to improve security posture and ROI while working with cross-functional teams to deliver value.

You will own incidents, perform advanced troubleshooting, and communicate with stakeholders to ensure timely resolution. Strong Italian and English, plus a Computer Science degree, are required.