Strategic Commercial Manager: Payments & Markets

Swift Software; Milano; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Freedoms to be yourself

Inclusive environment

Accessibility support

Job summary

Swift is seeking a Relationship Manager in Milano to manage and grow customer relationships with medium-sized financial institutions and market infrastructures. You will develop account plans, drive adoption of Swift products, and coordinate cross-functional collaboration to deliver a seamless customer experience.

You should bring 3+ years in payments/financial services, strong communication, and the ability to discuss topics at a strategic level.

Qualifications

• 3+ years as a Relationship Manager in payments/banking/financial industry
• Excellent communication, negotiation, and interpersonal skills
• Ability to build and maintain client relationships based on trust and integrity
• Ability to bring discussions at a strategic level
• Strong analytical and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Knowledge of regulatory/compliance requirements in the industry

Responsibilities

• Manage and Grow Customer Relationships with assigned customers, mainly medium-sized financial institutions and market infrastructures.
• Develop and execute account plans to achieve business objectives.
• Drive customer engagement and adoption of Swift products and initiatives.
• Serve as a trusted customer contact, coordinating across Swift teams.
• Promote Swift’s strategy and value proposition in meetings, forums, and events.
• Collaborate across functions to deliver a coordinated customer experience.
• Generate market intelligence from customer feedback and industry trends.
• Support strategic industry initiatives including cross-border payments transformation and ISO 20022.
• Build knowledge in payments, securities, and market infrastructures.
• Foster knowledge sharing and team collaboration across the organisation.

Skills

Client relationship management

Business understanding

Commercial acumen

Communication

Influencing skills

Teamwork

Learning agility

Strategic thinking

Data interpretation

Education

University degree in Business/Finance

Tools

CRM software

Job description

Swift is seeking a Relationship Manager in Milano to manage and grow customer relationships with medium-sized financial institutions and market infrastructures. You will develop account plans, drive adoption of Swift products, and coordinate cross-functional collaboration to deliver a seamless customer experience.

You should bring 3+ years in payments/financial services, strong communication, and the ability to discuss topics at a strategic level.