Strategic Accounts Manager, EU Partnerships

Amazon Inc.; Milano; On-site; EUR 70,000 - 95,000; Full time

Job summary

Amazon EU SARL (Italy Branch) is seeking an Account Manager for WW Returns & Recommerce to grow returns partnerships with major global players, delivering strategic insights and maintaining high operational standards across multiple teams. The role requires strategic relationship building, data-driven decision making, and strong communication in a fast-paced environment.

Fluency in Italian and French is highly preferred, with responsibilities spanning partner engagement, launch execution, and

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience communicating with a wide range of stakeholders, including peers and leadership.
• Experience in account management, project/program management, or buying.
• Superior analytical skills, critical thinking, and willingness to roll up sleeves to get it done.
• Strong attention to detail, dive-deep and excellent problem-solving skills.
• Ability to prioritize, adapt and deliver results in a fast-paced, ambiguous environment.
• Comfortable working with Gen AI, SQL experience and literacy, experience with MS Excel, Word, Presentation and aptitude to manage web-based tools.

Responsibilities

• Own partner engagement through weekly partner reviews, joint scorecards, NPS deep-dive, and reporting on key metrics.
• As the single-threaded account owner, drive partner operational excellence and day-to-day processes with internal teams.
• Execute adoption and conversion initiatives, plan experiments with BD, Product and program teams, measure impact.
• Own and execute Walk the Store for Partner stores, lead deep-dives, develop data-driven insights.
• Drive new Partner launch execution with the Business Development team.
• Maintain alignment with Amazon and partner strategic priorities across teams.
• Handle a high volume of engagements and interactions.

Skills

Data-driven decisions

Stakeholder management

Account management

Analytical skills

Problem solving

Attention to detail

Gen AI literacy

Tools

MS Excel

SQL

PowerPoint

Job description

Amazon EU SARL (Italy Branch) is seeking an Account Manager for WW Returns & Recommerce to grow returns partnerships with major global players, delivering strategic insights and maintaining high operational standards across multiple teams. The role requires strategic relationship building, data-driven decision making, and strong communication in a fast-paced environment.

Fluency in Italian and French is highly preferred, with responsibilities spanning partner engagement, launch execution, and