Team Lead & Key Account Manager - EPD

smartbox; Milano; Ibrido; EUR 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus 30% of base

Permanent full-time contract

Remote work 2 days per week

Ticket Restaurant: 8€ per working day

Welfare program

Employee discount on Smartbox products

Wellbeing initiatives

Descrizione del lavoro

Smartbox Italy is seeking a Team Lead & Key Account Manager to guide a small team of 3 Account Managers and to personally manage our top-tier partners as a trusted advisor. You will align local sales strategy with the Head of Sales for Southern Europe, drive quarterly business reviews, optimize pipeline hygiene, and ensure KPI tracking is embedded across the team.

Fluent Italian and strong English, plus a proactive, data-driven mindset, are essential to excel in collaborations with senior

Competenze

• Minimum ~2 years of People Management experience in a Sales environment.
• Experience in Key Account Management or B2B Sales; hospitality/travel/e-commerce preferred.
• Strong coaching and leadership skills; ability to motivate toward ambitious targets.
• Excellent relationship-building and communication with senior stakeholders.
• Fluent in Italian with professional working proficiency in English.
• Analytical mindset; proficient in BI tools and Salesforce/CRMs.

Mansioni

• Lead and coach a team of 3 Account Managers.
• Own and manage a portfolio of top-tier strategic partners; act as trusted advisor.
• Plan and lead quarterly business reviews for strategic accounts.
• Identify and close upselling, cross-selling and new opportunities.
• Support cross-functional projects and provide data-driven insights.

Conoscenze

Team leadership

People management

Key account management

Sales leadership

Negotiation

Relationship building

Data-driven decision making

English communication

Italian fluency

Strumenti

Salesforce

BI tools

Descrizione del lavoro

At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe's leading experience brand, we are entering an exciting new chapter - evolving from a gift box company into an experience company.

Mission

As Team Lead & Key Account Manager for Smartbox Italy - EPD, your mission is twofold: to lead, coach and develop a team of 3 Account Managers/Key Account Managers so they consistently deliver on partner retention and growth targets, and to personally manage a portfolio of our most strategic, top-tier partners as their trusted senior advisor.

You will set the standard for Account Management excellence in Italy - translating company strategy into clear team objectives, removing obstacles for your Account Managers, and stepping in directly on the highest-value relationships. You'll work together with the Head of Sales for Southern Europe to shape local commercial strategy, while ensuring day-to-day processes (pipeline hygiene, business reviews, KPI tracking) are embedded across the team.

Responsibilities

The role's duties are evaluated across the following dimensions:

People Management & Team Leadership:

• Manage, coach and develop a team of 3 Account Managers, including regular 1:1s, performance reviews, and individual development plans;
• Set clear priorities for the team in line with Smartbox Italy's commercial goals; monitor KPIs and course-correct proactively with gap-closing plans; and act as an escalation point for complex partner situations;
• Build team capability in negotiation, business reviews and account planning;
• Provide actionable, data-driven recommendations to Sales Leadership and for cross-functional projects, sharing AM team's and partners' feedback to influence product and commercial strategy;
• Foster a positive, high-performance team culture

Key Account Management (own portfolio):

• Own and manage a portfolio of top-tier Strategic partners, acting as their main point of contact and trusted advisor;
• Plan and lead quarterly business reviews for these strategic accounts, providing data-driven recommendations;
• Identify and close upselling, cross-selling and new business opportunities within the key account portfolio (e.g., improve partners' availability, propose new experiences offering).

Requirements

Required skills and characteristics, which support the dimensions above, include:

• Minimum ~2 years of People Management experience in a Sales environment (mandatory) - proven track record of leading and developing a Sales/Account Management team;
• Proven experience in Key Account Management or B2B Sales, preferably in hospitality, travel, leisure or e-commerce;
• Strong coaching and leadership skills, with the ability to motivate a team toward ambitious targets;
• Excellent relationship-building and communication skills, comfortable engaging with senior stakeholders;
• Analytical mindset with proficiency in BI tools and Salesforce/CRMs; bility to lead quarterly business reviews and provide data-driven insights, both personally and through the team;
• Strong organisational skills to balance own account portfolio with team management duties;
• Creative and commercially minded, capable of identifying innovative growth opportunities;
• Fluent in Italian and professional working proficiency in English;
• Positive, proactive and collaborative attitude, showing adaptability and resilience.

What we offer

• Opportunity to join an international and growingExperience company
• Permanent contract/full-time
  
• Annual variable bonus: 30% of gross annual base salary
• CCNL applied: Terziario Distribuzione e Servizi (ex Commercio) - 1° livello
• Ticket Restaurant: 8€ per working day
• Remote working policy: 2 days of remote working per week
• Welfare program
• Employee discount on Smartbox products and corporate benefits platform
• Work x life pack and wellbeing initiatives