Senior Team Lead & Key Account Manager – Top Accounts

Smartbox Italia; Milano; Ibrido; EUR 38.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote working policy

Ticket Restaurant

Annual bonus 30% of base salary

Employee discount on Smartbox products

Wellbeing initiatives

Descrizione del lavoro

Smartbox Italia is seeking a Team Lead & Key Account Manager to coach a trio of Account Managers while personally managing a portfolio of strategic partners. You will align team objectives with regional commercial goals, drive KPI-focused performance, and influence product and strategy with feedback from partners.

The role requires strong leadership, relationship-building, and sales expertise in a hospitality/e-commerce context. A hybrid work setup and growth opportunities are offered.

Competenze

• Minimum ~2 years of People Management experience in a Sales environment.
• Proven experience in Key Account Management or B2B Sales in hospitality, travel, leisure or e-commerce.
• Strong coaching and leadership skills to motivate a team toward ambitious targets.
• Excellent relationship-building and communication skills with senior stakeholders.
• Analytical mindset with proficiency in BI tools and Salesforce/CRMs; ability to lead quarterly business reviews and provide data-driven insights.

Mansioni

• Manage, coach and develop a team of 3 Account Managers, including regular 1:1s and performance reviews.
• Set clear team priorities aligned with commercial goals and monitor KPIs; escalate complex partner situations.
• Build team capability in negotiation, business reviews and account planning.
• Provide actionable, data-driven recommendations to Sales Leadership and cross-functional teams.
• Foster a positive, high-performance team culture.
• Own and manage a portfolio of top-tier strategic partners, leading quarterly business reviews and identifying upsell opportunities.

Conoscenze

People management

Key account management

B2B sales

Relationship building

Analytical mindset

Salesforce/CRM

Leadership

Cross-functional collaboration

English proficiency

Strumenti

BI tools

Salesforce

Descrizione del lavoro

Smartbox Italia is seeking a Team Lead & Key Account Manager to coach a trio of Account Managers while personally managing a portfolio of strategic partners. You will align team objectives with regional commercial goals, drive KPI-focused performance, and influence product and strategy with feedback from partners.

The role requires strong leadership, relationship-building, and sales expertise in a hospitality/e-commerce context. A hybrid work setup and growth opportunities are offered.