Strategic Account Manager – Growth & Retention

Dow Jones & Company, Inc.; Lombardia; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Dow Jones & Company, Inc. is seeking an Account Manager to grow and maintain revenue within an assigned client portfolio across the French territory.

You will drive new business opportunities, retain existing clients, and collaborate with Sales Specialists to upsell and renew contracts. You will manage relationships, provide strong account management, and coordinate with cross-functional teams on rollout, adoption, and forecasting while building deep knowledge of client needs and Dow Jones

Qualifications

• Excellent knowledge of English and Italian.
• Proven experience in managing complex relationships with clients and commercial counterparts.
• Strong time and project management skills with ability to track progress against targets.
• Strong results orientation with drive to achieve new business targets.
• Excellent communication and negotiation abilities.

Responsabilités

• NEW BUSINESS OPPORTUNITY DEVELOPMENT: identify opportunities across products, build territory plans, and generate revenue streams.
• RETENTION: maintain contractual revenue and ensure products meet client needs.
• RELATIONSHIPS: maintain high client satisfaction with regular communication and strong relationships.
• UPSELL AND RENEWALS: develop upsell/cross-sell plans and manage renewals.
• ACCOUNT MANAGEMENT: develop deep knowledge of accounts, understand client business, resolve issues promptly.
• ROLLOUT AND ADOPTION: ensure client training and awareness in collaboration with the Account Development Team.
• TEAMWORK: collaborate with sales on retention initiatives.
• PRODUCT KNOWLEDGE: articulate Dow Jones value proposition to clients.
• SALES ADMINISTRATION AND FORECASTING: manage forecast and pipeline for renewals and new opportunities.
• ACCOUNT INFORMATION MANAGEMENT: maintain accurate client records in CRM.

Connaissances

English & Italian fluency

Client relationship management

Time & project management

Negotiation & closing

Clear communicator

Description du poste

Dow Jones & Company, Inc. is seeking an Account Manager to grow and maintain revenue within an assigned client portfolio across the French territory.

You will drive new business opportunities, retain existing clients, and collaborate with Sales Specialists to upsell and renew contracts. You will manage relationships, provide strong account management, and coordinate with cross-functional teams on rollout, adoption, and forecasting while building deep knowledge of client needs and Dow Jones