Account Manager, Milan

Dow Jones; Lombardia; On-site; EUR 50,000 - 70,000; Full time

Job summary

Dow Jones is seeking an Account Manager to grow and maintain revenue within an assigned client portfolio. You will originate new opportunities, manage renewals, and upsell across Dow Jones product families, collaborating with Sales Specialists and the Client Engagement Specialist.

Strong English and Italian, relationship-building, and strategic selling are essential. You will be responsible for maintaining contractual revenue, expanding revenue streams, and ensuring customer success through

Qualifications

• Excellent knowledge of English and Italian; proven experience in managing complex client relationships.
• Strong time and project management skills with ability to organize administrative tasks and track progress.
• Results-oriented with drive to achieve new business targets in a demanding environment.
• Ability to prioritize tasks and clients to maximize revenue retention and ensure top clients receive excellent account management.
• Excellent communication, listening, questioning, and written/verbal skills to articulate value propositions and build a persuasive business case.

Responsibilities

• Identify new business development opportunities across products through strong relationships, market analysis, and strategic planning.
• Retain Dow Jones contractual revenue within the assigned portfolio and ensure products meet client needs.
• Maintain high levels of client satisfaction through regular communication and strong relationships.
• Develop and implement upsell/cross-sell plans and manage renewals; initiate client communication timely.
• Oversee account management: understand client business, resolve issues, and monitor competitor solutions.
• Coordinate rollout and adoption with the Account Development Team; support sales in retention initiatives.
• Communicate Dow Jones value proposition effectively to clients and ensure alignment with commercial context.
• Manage forecast and pipeline to track renewals, opportunities, revenue, and timelines.

Skills

English proficiency

Italian proficiency

Relationship management

Negotiation skills

Sales experience

Tools

CRM system

Job description

The Account Manager is responsible for growing and maintaining existing contractual revenue within their assigned client portfolio. The AM will also initiate commercial activities aimed at developing new business and will collaborate with Sales Specialists. Client relationships are built and kept strong in collaboration with the Client Engagement Specialist. The ability to develop strong business relationships both over the phone and in person, as well as to leverage professional networks, is essential to success in this role. The selected AM will work primarily on opportunity development, demonstrating a solid understanding of business in the French territory and contributing to the retention of existing clients in these markets.

Key Responsibilities

• NEW BUSINESS OPPORTUNITY DEVELOPMENT: An important part of the role involves identifying new business development opportunities across all products through strong relationships, competitive analysis, cold calling, and industry knowledge, as well as generating new revenue streams for Dow Jones by selling products and services that meet clients' business needs. This requires conducting market analysis and executing a plan to develop the territory, understanding the full range of Dow Jones products and successfully bringing it to market.
• RETENTION: Maintain Dow Jones contractual revenue within the assigned client portfolio and ensure that Dow Jones products and services meet clients' business needs.
• RELATIONSHIPS: Maintain high levels of client satisfaction through regular communication with all clients and building strong working relationships with each of them.
• UPSELL AND RENEWALS: Develop and implement an upsell/cross-sell plan and manage all account renewals, initiating client communication at the appropriate time and fulfilling contractual obligations regarding the provision of account information to the client.
• ACCOUNT MANAGEMENT: Be responsible for all aspects of account management, including developing an in-depth knowledge of the account, understanding the client's business, and resolving issues in a timely manner; understand competitor solutions used by the client and current and emerging client needs.
• ROLLOUT AND ADOPTION: Ensure appropriate levels of client training and awareness, directly and in collaboration with the Account Development Team.
• TEAMWORK: Collaborate with the broader sales team on retention initiatives aimed at selected clients.
• PRODUCT KNOWLEDGE: Clearly communicate the value proposition and benefits of Dow Jones products and solutions, and use this knowledge to understand and satisfy client needs.
• SALES ADMINISTRATION AND FORECASTING: Manage Sales Forecast and Pipeline to ensure a clear accounting of upcoming renewals, additional sales opportunities, as well as associated revenue and timelines.
• ACCOUNT INFORMATION MANAGEMENT: Maintain accurate and appropriate client records within the global CRM system.

Skills and Experience

Excellent knowledge of English and Italian (other languages will also be considered). Proven experience in managing complex relationships with clients and commercial counterparts. Strong time and project management skills, with the ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity targets. Strong results orientation, with the commitment and determination necessary to achieve a new business target in a demanding and competitive commercial environment. Ability to prioritize tasks and clients to maximize time spent on activities aimed at revenue retention and ensure top clients receive an excellent level of account management. Excellent communication skills (listening, asking questions, written and verbal communication) to clearly articulate Dow Jones's value proposition to potential clients and present a persuasive, professional business case at all times. Team spirit and exceptional interpersonal skills to ensure smooth progression of opportunities through the sales cycle. This is a crucial requirement, as larger deals can involve multiple stakeholders (people and departments) at all levels of the organization. Good level of business awareness to help build credibility with clients, identify potential opportunities, and express the benefits of Dow Jones in the appropriate commercial context. Good negotiation and closing skills to handle discussions and renewals. Willingness to learn and develop professionally within corporate sales.

Product Families

Factiva

Dow Jones's premier platform for news and business intelligence. You will enable corporate strategy teams to monitor industry trends, track competitors, and make data-driven decisions using thousands of premium and licensed global sources.

Risk & Compliance

a suite of data and technology solutions designed to navigate complex global regulations. You will collaborate with legal and compliance heads to help their organizations protect against financial crime, global sanctions, and third-party risks.

Global Risk Insights

forward-looking geopolitical and macroeconomic intelligence. You will act as an advisor to corporate executives (CSO, Public Affairs) to help them manage global uncertainty, anticipate market disruptions, and protect their assets through expert threat assessments.

What we offer?

• We offer a professional, dynamic, and multicultural environment where you can grow personally and professionally, along with a wide range of benefits offered by a global company.
• We offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Business Area: Dow Jones - Risk Sales Job Category: Sales Union Status: Non-Union role

Base Pay Range: €50,000 - €70,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access deletion or other data subject rights requests, where permitted under your local laws and regulations.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires.

Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

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