Strategic Account Director - Growth & Retention (Milan)

Adform

Milano

On-site

EUR 90,000 - 130,000

Full time

10 days ago

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Job summary

Adform in Milan, Italy, seeks an Account Director to join the Revenue & Operations team as a senior individual contributor, owning a profitable portfolio of medium-to-large clients. You’ll understand customers' needs, anticipate challenges, and develop strategies to achieve outcomes while shaping Adform-supported solutions and driving strategic discussions.

The role requires managing resources, upselling, and driving profitability across the customer lifecycle with strong Italian and English

Qualifications

Understand your customers' business, needs, and decision-making processes.
Drive retention and growth of relationships and upsell to increase product deployment.
Manage the entire customer lifecycle, coordinating Adform resources for satisfaction.
Shape Adform-supported solutions to maximize value and opportunities.
Run quarterly business reviews and strategic discussions with clients.

Responsibilities

Understand customers' business needs and decision processes, positioning Adform as their partner.
Retain and grow relationships, upsell to increase deployments.
Manage the customer lifecycle with timely Adform resources to ensure satisfaction.
Proactively identify needs and craft Adform solutions to maximize value.
Lead impactful QBRs with clients to align goals.
Create opportunities and manage resources to ensure profitability.