Client Advisor - Fixed-Term, Full-Time (m/f/d) - RIMOWA Milan

RIMOWA; Milano; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Eligibility for individual commission

Lunch tickets

Ambassador program

Job summary

RIMOWA is seeking a Client Advisor for our Milan Via Verri store, full-time, from early November 2026 to January 10th, 2027. This luxury retail role focuses on delivering exceptional client experiences and building lasting relationships with discerning travellers.

You will advise international customers in Italian and English, with ambitious CRM goals, product and repair training, and on-site service. A passion for luxury and outstanding service is essential to excel in this environment.

Qualifications

• Experience in luxury sector preferred, but applicants new to luxury welcome.
• Fluent Italian and English; additional languages a plus.
• Passionate about delivering the best client experience in luxury retail.

Responsibilities

• Strengthen customer relationships through first-class consultations.
• Achieve CRM goals and participate in product and repair training; assist in sales and on-site repairs.
• Act as after-sales contact for all topics after customers leave the store.
• Ensure top-quality processing from acceptance to communication with the technical team and return to customers.

Skills

Luxury sales

Customer service

Fluent Italian

Fluent English

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

We are looking for a new Client Advisor (full-time) for our Milan Via Verri store, from the start of November 2026 to January 10th, 2027.

Job responsibilities

YOUR MISSION

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

YOUR EXPERIENCE AND SKILLS

• We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.
• To advise our international customers, you speak fluent Italian, and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers.

Additional information

ADDITIONAL INFORMATION

For new joiners in this role in Italy, the initial annual gross salary is 27.000 EUR full-time equivalent. This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs. In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies :

• Eligibility for individual commission & team bonus as per company policy
• Lunch tickets
• Eligibility for the Ambassador program as per company policy

The benefits list is not exhaustive.

The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement for the Commerce and Tertiary Sector (CCNL Terziario Commercio) as applied by RIMOWA in Italy.

YOUR FUTURE

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future.

#RIMOWAPlaceToGrow. What are you waiting for?

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.