Sales Manager Milano Rinascente

Dolce & Gabbana S.r.l.; Lombardia; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

MBO

Job summary

Dolce & Gabbana S.r.l. is seeking a Sales Manager to join its concession at Rinascente, driving sales and delivering an exceptional client experience for a sophisticated, international clientele.

The role focuses on leading the sales team, developing client relationships through CRM and clienteling, and ensuring alignment with brand standards in a luxury retail environment. The position offers a permanent contract and full-time hours in Italy.

Qualifications

• 5+ years of experience in luxury retail, including a leadership role.
• Fluency in Italian and English; additional languages are a plus.
• Strong knowledge of CRM, Client Ceremony and luxury retail standards.
• Excellent leadership, communication and commercial skills.

Responsibilities

• Achieve concession sales targets and drive commercial performance.
• Develop and maintain strong relationships with local and international clients through CRM and clienteling.
• Lead, motivate and coach the sales team, supporting individual and team performance.
• Monitor KPIs and identify opportunities to improve business results.
• Ensure excellent Client Ceremony, product knowledge and brand representation.
• Support daily operations, including Visual Merchandising and stock management.

Skills

Leadership

Customer service

CRM

Communication

Sales

Tools

CRM software

Job description

Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products.

The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development.

The selected candidate will join our concession at Rinascente, serving a sophisticated and international clientele.

The Sales Manager will be responsible for driving sales performance, developing client relationships, coaching the team and ensuring an exceptional client experience in line with brand standards.

Key responsibilities

• Achieve concession sales targets and drive commercial performance.
• Develop and maintain strong relationships with local and international clients through CRM and clienteling.
• Lead, motivate and coach the sales team, supporting individual and team performance.
• Monitor KPIs and identify opportunities to improve business results.
• Ensure excellent Client Ceremony, product knowledge and brand representation.
• Support daily operations, including Visual Merchandising and stock management.

Requirements

• 5+ years of experience in luxury retail, including experience in a leadership role.
• Strong passion for luxury and customer service.
• Fluency in Italian and English; additional languages are a plus.
• Strong knowledge of CRM, Client Ceremony and luxury retail standards.
• Excellent leadership, communication and commercial skills.

Offer

Contract type: Permanent Contract

Working hours: Full-time

Indicative salary range: Gross Annual Salary €40,000–€45,000 + MBO.

Equal opportunities and non-discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency.