Store Manager

ALOHAS; Roma; On-site; EUR 42,000 - 56,000; Full time

Job summary

ALOHAS is opening a new store in the historic centre of Rome. We are looking for a dynamic Store Manager to lead the team, drive the commercial performance, and deliver a premium client experience that brings the ALOHAS concept to life every day.

You will own results, coach a growing team, and collaborate with HQ on strategy and reporting while ensuring operational excellence and standout client relationships in-store and across omnichannel touchpoints.

Qualifications

• 3–5 years’ experience as Store Manager in premium or fashion retail.
• Strong leadership and team development skills.
• Strategic vision and ability to turn data into business actions.
• Excellent communication, problem-solving and decision-making abilities; proven sales techniques and customer service excellence.
• Familiarity with CRM and clienteling strategies.

Responsibilities

• Lead the business: own and drive sales results, KPIs and store profitability.
• Monitor performance and design action plans to unlock the store’s full potential.
• Collaborate with HQ to align on strategy, reporting, and retail priorities.
• Ensure the store reflects ALOHAS’ vision through high standards of operations and service.

Skills

Leadership

Strategic vision

Communication

CRM & clienteling

Fluent in English and Italian

Tools

CRM software

Clienteling tools

Job description

ALOHAS is more than a fashion brand: it's a responsible way to shop and a chance to take part in the fight against overproduction in fashion.
We make the latest luxury-inspired trends accessible through our on-demand production model: we only make what our customers actually order. No overproduction, no deadstock, just conscious fashion made to last.

OUR CULTURE

Working at ALOHAS means being part of the growth of a Spanish start-up with a young, creative and international team, where communication flows and energy levels are high. It's demanding, but extremely rewarding: we take pride in learning from one another, and we try to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do, and it shows! We are looking for a dynamic and experienced Store Manager to lead the team and drive the commercial performance of our brand-new store in the historic centre of Rome, our second store in Italy. You will own results, build and develop your team from day one, deliver a premium client experience and bring the ALOHAS brand to life every day.

YOUR MISSION

Lead the business

• Own and drive sales results, KPIs and store profitability.
• Monitor performance and design action plans to unlock the store’s full potential.
• Collaborate with HQ to align on strategy, reporting, and retail priorities.
• Ensure the store reflects ALOHAS’ vision through high standards of operations and service.

Inspire and grow your team

• Lead by example on the shop floor, setting clear goals and motivating your team.
• Develop, train and coach team members to reach their full potential.
• Build a strong team culture aligned with ALOHAS values: responsibility, agility and proactivity.
• Provide regular feedback and play an active role in talent retention.

Deliver a best-in-class client experience

• Ensure consistent service excellence and personalized interactions with every customer.
• Use the clienteling tool to build strong client relationships and drive loyalty.
• Bring the ALOHAS concept to life in-store, communicating our values, product stories and sustainability mission.
• Support the omnichannel journey, advising clients on purchase, delivery and service options.

Ensure operational excellence

• Oversee stock management, VM execution and in-store animations.
• Generate reports on store, product and client performance to support decision-making.
• Contribute to content creation for ALOHAS social media teams when needed (e.g. photos, videos, store visuals).
• Maintain a high standard of organization, visual presentation and in-store efficiency.

Be a key retail voice

• Actively share feedback and ideas to help shape and improve ALOHAS’ retail strategy.
• Represent the brand as an ambassador and innovation driver in your market.

WHAT WE ARE LOOKING FOR

• 3–5 years’ experience as a Store Manager in premium or fashion retail
• Strong leadership and team development skills
• Strategic vision and ability to turn data into business actions
• Excellent communication, problem-solving and decision-making abilitiesProven experience with sales techniques, KPIs and customer service excellence
• Familiarity with CRM and clienteling strategies
• Passion for product, people and retail innovation
• Fluent in English and Italy (Spanish or other languages are a plus)
• Hands‑on, agile, responsible and collaborative mindset