Sales Advisor

ALOHAS; Roma; On-site; EUR 22,000 - 34,000; Full time

Job summary

ALOHAS in Rome is seeking a results-driven Sales Advisor for our brand-new store to deliver a unique and memorable experience to each client. You will represent ALOHAS values with energy, professionalism, and a deep understanding of our sustainability commitments.

With a strong sales mindset, you will use clienteling tools to capture preferences, nurture relationships, and drive conversions across online and offline channels.

Qualifications

• Proven experience in retail, ideally in a performance-focused environment.
• Strong sales mindset and ability to meet and exceed targets.
• Experience using clienteling or CRM tools to support client engagement and sales.
• Customer-first attitude and excellent interpersonal skills.
• Fluent in English and Italian (Spanish or any other language is a plus).
• Proactive, solution-oriented and eager to learn; high integrity and team spirit.

Responsibilities

• Be the face of ALOHAS, representing the brand with energy and professionalism.
• Share knowledge about ALOHAS, our story, products, and sustainability commitments.
• Deliver an exceptional client experience and build long-term relationships.
• Use the clienteling tool to capture preferences and support retention efforts.
• Support a seamless shopping experience across online and offline channels.
• Collaborate with the team and help with stock replenishment and inventories.

Skills

Sales mindset

Clienteling/CRM

Interpersonal skills

Bilingual English/Italian

Job description

ALOHAS is more than a fashion brand: it's a responsible way to shop and a chance to take part in the fight against overproduction in fashion.

We make the latest luxury-inspired trends accessible through our on-demand production model: we only make what our customers actually order. No overproduction, no deadstock, just conscious fashion made to last.

OUR CULTURE

Working at ALOHAS means being part of the growth of a Spanish start-up with a young, creative and international team, where communication flows and energy levels are high. It's demanding, but extremely rewarding: we take pride in learning from one another, and we try to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do, and it shows! We are looking for a results-driven Sales Advisor for our brand-new store in Rome who will deliver a unique and memorable experience to each client while actively contributing to the commercial success of the store. With a strong sales mindset, use of clienteling tools, and passion for people, you will represent ALOHAS values and play a key role in building customer loyalty and driving performance.

YOUR MISSION

Be the face of ALOHAS

• Represent the brand with energy, professionalism, and a deep understanding of our values.
• Share your knowledge about ALOHAS, our story, products, and sustainability commitments.
• Stay informed on brand updates and best practices.
• Ensure the store is always clean, organized, and aligned with visual standards.

Deliver an exceptional client experience

• Offer tailored service that builds trust and long-term relationships with clients.
• Use the clienteling tool effectively — whether to capture client preferences, follow up after visits, suggest new products, or support retention efforts.
• Engage with customers in a meaningful way to maximize conversion and satisfaction.
• Handle questions, returns, and service situations with efficiency and care.
• Support a seamless shopping experience across online and offline channels.

Be a business driver

• Proactively work to achieve and exceed sales targets.
• Understand store KPIs and take ownership of your impact on performance.
• Use the clienteling system as a strategic lever to drive results and nurture client relationships.
• Support operational tasks that ensure smooth daily store operations.
• Identify opportunities to improve results, suggest ideas, and take action when needed.
• Monitor after-sales activity to ensure high client satisfaction and loyalty.

Collaborate with your team

• Foster a positive and collaborative team spirit.
• Communicate regularly with teammates and management.
• Share feedback and knowledge to help the team grow.
• Assist with stock replenishment and inventories as needed.

WHAT WE ARE LOOKING FOR

• Proven experience in retail, ideally in a performance-focused environment
• Strong sales mindset and ability to meet and exceed targets
• Experience using clienteling or CRM tools to support client engagement and sales
• Customer-first attitude and excellent interpersonal skills
• Fluent in English and Italian (Spanish or any other language is a plus)
• Proactive, solution-oriented and eager to learnHigh level of integrity, motivation and team spirit