Waiter - Palazzo Cordusio Gran Melià Hotel

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 18.000 - 20.000; Tempo pieno

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Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milano seeks an assistant waiter to deliver courteous food and beverage service, ensuring correct presentation before serving guests. You will follow SOPs, maintain a professional attitude, and uphold safety and hygiene standards.

Education should be secondary or higher with strong English; a local language is preferred. Salary is set according to the national collective agreement, with growth opportunities within a global hotel group.

Competenze

• Secondary education or higher.
• Advanced English required; local language preferred.
• A third language is a plus.
• 1 year in a similar role or 2 years as an assistant waiter.

Mansioni

• Follow supervisor instructions and hotel standards before and after shifts.
• Ensure all necessary equipment and supplies are available and properly handled.
• Maintain a professional, friendly attitude at all times.
• Deliver prompt, accurate service, following SOPs.
• Verify orders before delivery, ensuring all required items are included.
• Handle service with care to prevent accidents or breakages.
• Address guest concerns and escalate major issues when necessary.
• Follow hotel policies on punctuality, dress code, and discipline.
• Attend meetings and participate in ongoing training.

Conoscenze

Teamwork

Organization

Attention to detail

Customer focus

English proficiency

Formazione

Secondary education or higher

Relevant training preferred

Descrizione del lavoro

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Area: Food & Beverage

Location: Milano, IT

“ The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer

• My MeliáRewards :Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

MISSION

Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.

RESPONSIBILITIES

• Follow supervisor instructions and hotel standards before and after shifts.
• Ensure all necessary equipment and supplies are available and properly handled.
• Maintain a professional, friendly attitude at all times.
• Deliver prompt, accurate service, following SOPs.
• Verify orders before delivery, ensuring all required items are included.
• Handle service with care to prevent accidents or breakages.
• Address guest concerns and elevate major issues when necessary.
• Follow hotel policies on punctuality, dress code, and discipline.
• Attend meetings and participate in ongoing training.

CUSTOMER EXPERIENCE & SAFETY

• Personalize guest interactions, anticipating their needs.
• Handle customer incidents, escalating when required.
• Promote hotel services, experiences, and events.
• Follow health, safety, and hygiene regulations.

REQUIREMENTS

• Education:Secondary education or higher. Relevant training preferred.
• Languages:Local language, advanced English; a third language is a plus.
• Skills:Teamwork, organization, attention to detail, customer focus.
• Experience:1 year in a similar role or 2 years as an assistant waiter.

The position may be classified between level D1 and level C1 of the AICA Tourism National Collective Labour Agreement, with a gross monthly salary ranging from € 1.570,04 to € 1.831,04, depending on the level assigned at the end of the selection process and in any case not lower than the applicable contractual minimum.
The indicative Gross Annual Salary is between € 21.980,56 and € 26.347,16, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions
Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present" . Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application page.

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