Assistant Front Office Manager - Palazzo Cordusio Gran Melià Hotel

Meliá Hotels International; Turbigo; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Turbigo, Italy is seeking a Front Office Supervisor to support daily operations in ensuring customer satisfaction and adherence to standards. You will coordinate check-in/check-out processes while leading a team focused on high-quality service. The ideal candidate possesses a degree in Tourism or Hospitality, with at least two years of relevant experience and strong communication skills. The role offers opportunities for team development and contributes to a positive guest experience.

Qualifications

• Minimum 2 years of experience in a similar role or 1 year in Front Office for internal candidates.
• Knowledge of hotel management systems and proficiency in Microsoft Office.

Responsibilities

• Coordinate and support daily Front Office operations.
• Supervise check-in/check-out procedures and guest requests.
• Handle guest complaints to ensure high satisfaction.
• Maintain communication with housekeeping and other departments.
• Drive upselling activities to meet revenue targets.
• Ensure adherence to quality standards and safety regulations.
• Support team management, training, and development.
• Assist in budget control and cost management.

Skills

Strong communication

Organizational skills

Problem-solving skills

Team-oriented mindset

Customer service focus

Advanced English

Education

Degree or diploma in Tourism or Hospitality

Tools

Hotel management systems

Microsoft Office

Job description

Support the department head in developing and implementing the departmental strategy established at the hotel, committing to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.

Responsibilities

• Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards
• Supervise check-in/check-out procedures, cash handling, and guest requests
• Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs
• Maintain effective communication with housekeeping and other departments
• Drive upselling activities and contribute to revenue targets
• Ensure adherence to operational procedures, quality standards, and safety regulations
• Support team management, including training and staff development
• Assist in budget control and cost management within the department

Qualifications

• Degree or diploma in Tourism, Hospitality, or a related field preferred
• Advanced English (a third language is a plus)
• Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates)
• Knowledge of hotel management systems and Microsoft Office
• Strong communication, organizational, and problem-solving skills
• Team-oriented mindset with a strong customer service focus

Equal Opportunity and Diversity

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”. Thanks to all our collaborators, we make it possible.