Front Office Agent - Palazzo Cordusio Gran Melià Hotel

Meliá Hotels International; Lombardia; On-site; EUR 24,000 - 25,000; Full time

Job summary

Join Meliá Hotels International in Milano as a Front Desk professional. You will check guests in and out, handle payments, register guests, and provide information on hotel services and locations. You will also upsell rooms and ensure guest satisfaction throughout their stay.

The role requires availability for various shifts, fluency in English, and at least 1 year of relevant hotel experience. This position is aligned with level C2 under the Turismo AICA contract, with a monthly gross salary of

Qualifications

• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships.

Responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Up-sell rooms when possible, to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.

Skills

Fluent English

Interpersonal skills

Hospitality mindset

Job description

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Area: Front Desk

Location: Milano, IT

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

Mission

To manage properly all the activities related to Front Office Department

Main responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Up-sell rooms when possible, to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships

The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: € 1.726,99 gross monthly).

The indicative Gross Annual Salary is € 24.177,86 , in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position. Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meliá Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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