Stage Guest Experience - Palazzo Cordusio Gran Melià Hotel

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 6700 - 8900; Tempo pieno

Vantaggi offerti da questo lavoro

My MeliáRewards

My MeliáBenefits

Descrizione del lavoro

Meliá Hotels International in Milan is offering an internship in the Customer Experience area. You will learn to personalise guest stays, anticipate needs, and manage guests' digital experience in line with the global strategy.

The role requires a university degree in Tourism or Hospitality, fluency in Italian and English, and strong communication and planning skills. An additional language is a plus and an expense allowance will be provided.

Competenze

• University degree, preferably Tourism or Hospitality, Marketing or similar.
• Fluent in Italian and English; a third language is a plus.
• Excellent communication skills and strong service orientation.
• Strong organizational and planning abilities.

Mansioni

• Comply with department standards, manuals and broader compliance.
• Ensure the customer experience, personalising stays and anticipating guests' needs.
• Manage guests' digital experience per global strategy.
• Handle customer incidents per established protocols.
• Observe Sensory Architecture in hotel areas (lighting, decor, aroma, music).
• Verify material orders per product guidelines for cost efficiency.

Conoscenze

Italian fluency

English fluency

Additional language

Organisation & planning

Problem-solving

Communication skills

Service orientation

Formazione

University degree in Tourism or Hospitality

Descrizione del lavoro

Select how often (in days) to receive an alert:

Area: Customer Experience

Location: Milano, IT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

What will I be doing?

• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Manage the guests’ digital experience, according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.

What are we looking for?

• University degree, preferably Tourism or Hospitality, Marketing or similar.
• Fluent in Italian and English. A third language would be an asset.
• Organisation and planning.
• Problem-solver
• Excellent communication skills.
• High vocation for service

The role is classified as an INTERNSHIP with an expense allowance of at least €600. Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present" . Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People “, follow us on: