Spare Parts Order Specialist

Swisslog Healthcare; Piemonte; On-site; EUR 28,000 - 38,000; Full time

Job summary

Swisslog Healthcare is seeking a proactive order-fulfillment specialist to manage spare parts orders from receipt to delivery. You’ll be the primary contact for customers and collaborate with Supply Chain and Logistics to ensure on-time delivery and high service quality.

You will register and confirm external customer orders, ensure compliance with the order process, and proactively resolve execution issues while keeping stakeholders informed with regular reports.

Qualifications

• Experience in customer service, order processing, or similar operational roles.
• Confidence working with ERP systems and digital tools.
• Good English communication skills.
• Customer-oriented mindset and strong attention to detail.
• Good organizational and problem-solving abilities.
• Ability to collaborate with different teams and stakeholders.

Responsibilities

• Manage the registration and confirmation of external customer orders.
• Ensure compliance with the company order process and procedures.
• Coordinate activities across departments, understanding internal constraints and operational dependencies.
• Proactively monitor and resolve order execution issues.
• Prepare regular reports on order status and performance.
• Coordinate spare parts shipments to meet customer delivery expectations.
• Build strong working relationships with Warehouse, Logistics, Production, Purchasing, and Supply Chain teams to ensure seamless order fulfillment.

Skills

Customer service

Order processing

ERP systems

English communication

Tools

ERP software

Job description

Make an Impact with Healthcare Technology Jobs That Matter

Are you ready to build a career in healthcare technology that truly makes a difference? At Swisslog Healthcare, we’re looking for passionate individuals to join us in shaping the future of care. Whether you’re exploring healthcare engineering jobs, pharmacy automation roles, healthcare IT careers, or healthcare logistics opportunities, you’ll be part of a team that’s driving innovation in medication management and hospital workflows around the world. If you’re motivated by purpose and eager to grow with a mission-driven company, we’d love to hear from you.

Responsibilities

Make an impact The candidate will be responsible for managing spare parts orders from receipt to delivery, serving as the primary point of contact for customers. Ensures timely order processing, provides updates on product availability, and coordinates with Supply Chain and Logistics teams to guarantee on-time delivery and high service quality. Primary goals for this role include:

• Manage the registration and confirmation of external customer orders.
• Ensure compliance with the company order process and procedures.
• Coordinate activities across departments, understanding internal constraints and operational dependencies.
• Proactively monitor and resolve order execution issues.
• Prepare regular reports on order status and performance.
• Coordinate spare parts shipments to meet customer delivery expectations.
• Build strong working relationships with Warehouse, Logistics, Production, Purchasing, and Supply Chain teams to ensure seamless order fulfillment.

Application Requirements

What you need to succeed To be successful in this role, you will have:

• Experience in customer service, order processing, or similar operational roles.
• Confidence working with ERP systems and digital tools.
• Good English communication skills.
• Customer-oriented mindset and strong attention to detail.
• Good organizational and problem-solving abilities.
• Ability to collaborate with different teams and stakeholders.

Compensation for this position is based on CCNL Metalmeccanico.The salary will be determined based on objective, job-related criteria, including relevant experience, skills, role scope, location, internal equity and applicable pay policy/collective agreement provisions. Please note that this position is offered on a fixed-term basis to cover a maternity leave replacement This job posting is open to all candidates, regardless of gender, and to candidates belonging to protected categories, in accordance with applicable laws (L. 903/77 and L. 68/99).

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Our Vision: Lead Change for Better Care

Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.