Spa & Wellness Manager - Six Senses Milan (New Hotel Opening)

IHG Hotels & Resorts; Milano; On-site; EUR 65,000 - 90,000; Full time

Job summary

Six Senses Milan invites applications for a Spa & Wellness Manager to lead the spa and wellness program within a luxury hotel setting in Milan. This role oversees treatments, classes, and facilities, ensuring top-tier service, compliance with Six Senses standards, and guest satisfaction.

The ideal candidate stays ahead of industry trends, mentors staff, adheres to LQA guidelines, and communicates effectively in English and Italian with guests from diverse backgrounds.

Qualifications

• High school diploma or equivalent and at least 3 years’ experience in similar luxury spas and health clubs with proven references.
• A hospitality diploma/degree from a recognized hospitality school is preferred.
• Broad knowledge of anatomy and physiology, massage therapy, and beauty therapy at NVQ, ITEC, or CIDESCO.
• Understanding and specialization of various beauty products, aesthetic appliances, their specifications, and uses.
• Service-oriented with an eye for details.
• Fluent in English and Italian; additional languages are preferred.
• Valid authorization to work in Italy; visa/work permit as applicable.

Responsibilities

• Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.
• Continually focus on the rejuvenation of the spa experience.
• Spa treatments, exercise classes, and wellness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Skills

Fluent English

Fluent Italian

Anatomy knowledge

Massage therapy

Beauty therapy

Attention to detail

Hospitality mindset

Education

High school diploma

Hospitality diploma/degree

Job description

Duties and Responsibilities

As Spa & Wellness Manager, I will assume full responsibility for the efficient operation in the following:

• Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.
• Continually focus on the rejuvenation of the spa experience.
• Spa treatments, exercise classes, and wellness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of a Spa & Wellness Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results including the following:

High school diploma or equivalent and at least 3 years’ experience in similar luxury spas and health clubs with proven references. A hospitality diploma/degree from a recognized hospitality school is preferred.

Graduated or have a broad knowledge of anatomy and physiology, massage therapy, and beauty therapy at either NVQ, ITEC, or CIDESCO.

Understanding and specialization of various beauty products, aesthetic appliances, their specifications, and uses. Knowledge in the use of facial, nail, or other beauty technology as required to fulfil spa treatments.

Service-oriented with an eye for details.

Fluent in English and Italian; I understand that additional languages are preferred.

Valid authorization to work in Italy is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities of a Spa & Wellness Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.