Front Office Manager - Six Senses Milan (New Hotel Opening)

IHG Hotels & Resorts; Milano; On-site; EUR 60,000 - 90,000; Full time

Job summary

Six Senses Milan is seeking a Front Office Manager to lead the front office team, ensuring service excellence and brand standards across guest interactions. The ideal candidate will hold a Bachelor’s degree in Hotel Management or related field, with 2–4 years in front office and supervisory experience, plus fluency in English and Italian.

Legal eligibility to work in Italy is required. The role involves partnering with Guest Services, Reservations, Housekeeping and F&B to deliver seamless guest

Qualifications

• Bachelor’s degree in Hotel Management or related field and 2–4 years front office/guest services experience including supervisory experience.
• Fluent in English and Italian; additional languages are preferred.
• Valid authorization to work in Italy (visa/work permit) required.

Responsibilities

• Oversee efficient operation of the Front Office department in line with Six Senses standards.
• Understand and manage reservations, room types, rates, packages, and credit policies.
• Process advance deposits and track future room availability.
• Collaborate with Guest Services, Reservations, Housekeeping and F&B to ensure guest needs are met.
• Enforce policies, procedures, and budgeting controls while promoting cost-consciousness.
• Maintain guest history and profiles in coordination with Reservations.

Skills

Front office management

Guest services

Supervisory experience

English proficiency

Italian proficiency

Education

Bachelor’s degree in Hotel Management or related field

Job description

Duties and Responsibilities
As Front Office Manager, I will assume full responsibility for the efficient operation of theFront Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:

• Have a thorough knowledgeof all facilities and services offered by the hotel includingtype of rooms available as well as their location and layout,selling status, rates, and benefits of all packages plans,credit policy of the hoteland reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilitieson the basis ofreservations. Iam able todetermine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined/metand oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls.
  

Qualifications
To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
• Fluent in English and Italian; I understand that additional languages are preferred.
• Valid authorization to work in Italy is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required
  

The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment are implemented, reviewed and maintained to ensure the successful operation of the hotel.
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.