Spa & Wellness Manager - Six Senses Milan (New Hotel Opening)

Kimpton; Italia; On-site; EUR 55,000 - 75,000; Full time

Job summary

Six Senses Milan is seeking a Spa & Wellness Manager to lead the spa and wellness operations, ensuring exceptional luxury experiences. You will oversee treatments, classes, facilities, and staff, keeping pace with industry trends while upholding Six Senses standards. Fluent English and Italian are required, with visa/work authorization for Italy.

The role emphasizes sustainability, guest satisfaction, and continuous improvement of the spa offering in a premier luxury hotel.

Qualifications

• High school diploma or equivalent with at least 3 years' experience in luxury spas.
• Hospitality diploma/degree from a recognized hospitality school preferred.
• Knowledge of anatomy, physiology, massage therapy, and beauty therapy (NVQ/ITEC/CIDESCO).
• Fluent in English and Italian; additional languages preferred.
• Valid authorization to work in Italy; visa/work permit required.

Responsibilities

• Keep abreast of industry trends to improve spa products and services.
• Continually focus on rejuvenating the spa experience.
• Assess spa treatments, exercise classes, and facilities to stay relevant with Six Senses practices.
• Uphold Six Senses guidelines and standards of service and operation.
• Adhere to LQA standards and guest feedback.

Skills

Spa management

English

Italian

Customer service

Leadership

Education

High school diploma

Hospitality diploma/degree

NVQ/ITEC/CIDESCO knowledge

Job description

Duties and Responsibilities

As Spa & Wellness Manager, I willassume full responsibility for the efficient operation in the following:

• Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.
• Continually focus on the rejuvenation of the spa experience.
• Spa treatments, exercise classes, and wellness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of a Spa & Wellness Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results including the following:

High school diploma or equivalent and at least 3 years’ experience in similar luxury spas and health clubs with proven references. A hospitality diploma/degree from a recognized hospitality school is preferred.

Graduated or have a broad knowledge of anatomy and physiology, massage therapy, and beauty therapy at either NVQ, ITEC, or CIDESCO.

Understanding and specialization of various beauty products, aesthetic appliances, their specifications, and uses. Knowledge in the use of facial, nail, or other beauty technology as required to fulfil spa treatments.

Service-oriented with an eye for details.

Fluent in English and Italian; I understand that additional languages are preferred.

Valid authorization to work in Italy is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities of a Spa & Wellness Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment.