Spa manager

Bachecalavoro; Anacapri; On-site; EUR 55,000 - 85,000; Full time

Job summary

Jumeirah Capri Palace in Anacapri seeks a Spa Manager for the 2027 summer season. You will lead daily spa operations, ensuring luxury standards and guest confidentiality while coordinating VIP services on-site.

You will oversee staffing, training, inventory, and cost controls, and develop fitness, retail, and membership programs, while driving guest satisfaction and spa revenue through upselling. Experience in luxury hospitality preferred; Italian locale.

Responsibilities

• Manage daily spa operations and ensure facilities meet standards.
• Oversee guest experience and safety; maintain confidentiality.
• Act as primary contact for Dignitaries, VIP, and VVIP guests.
• Handle guest interactions professionally and address special requests.

Skills

Spa management

Guest relations

VIP service

Upselling

Staff training

Job description

Luogo di lavoro: Anacapri

AnexcitingopportunityhasarisenforaSpaManagertojoinJumeirahCapriPalaceforthesummerseason2027.

Themaindutiesandresponsibilitiesinclude:

• Managedailyspaoperations,ensurefacilitiesoperateaccordingtostandards,shiftsarearrangedefficiently,andguestadministrationisaccurate.
• EnsuretheguestexperiencealignswithJumeirah'sluxurystandards,overseeingsafetymeasures,andmaintainingguestconfidentiality.
• ActastheprimarycontactforDignitaries,VIP,andVVIPguests,coordinatingtheirspaexperienceandensuringexceptionalhospitality.
• Handleguestinteractionswithprofessionalism,accommodatingspecialrequests,addressingconcernspromptly,andensuringguestsatisfaction.
• Contributestrategiesforenhancingspa,fitness,andmembershipofferings,developprofessionalandretailproductprograms,andactivelypromotemembershipsales.
• Implementandmonitorup-sellingstrategiestomaximizeoperationalrevenuefromspaandwellnessprograms.
• Ensurecompliancewithlegislationgoverningspaoperations,maintaininghighstandardsofservicewhileadheringtoregulations.
• Managespastaffschedules,completepayrollrecords,conducttraining,coaching,andmentoringsessions,andensurecolleaguefilesareupdated.
• Controlinventory,storage,anddepartmentalassets,conductinventories,andensurepropermanagementofoperationalcosts.
• Holdregulardepartmentalmeetings,keepallinformationmaterialsandtrainingmaterialsuptodate,liaisewithmaintenanceforfacilityissues,andmanagespa-relatedpurchaseordersandexpenses.