Spa Manager

Jumeirah Capri Palace; Anacapri; On-site; EUR 47,000 - 60,000; Full time

Job summary

Jumeirah Capri Palace is seeking a Spa Manager for the summer season 2027 to lead daily spa operations, ensure luxury standards, and deliver exceptional guest experiences for VIP guests. You will manage staff schedules, payroll, training, inventory, and cost control while implementing up-selling strategies and promoting memberships within a renowned Capri resort.

The role requires a proactive approach to maintaining the resort's prestigious reputation with strict adherence to regulations and

Responsibilities

• Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
• Oversee guest experience to luxury standards, supervising safety measures and maintaining guest confidentiality.
• Serve as primary contact for Dignitaries, VIP and VVIP guests, coordinating their spa experience and hospitality.
• Handle guest interactions professionally, accommodate special requests, address concerns promptly, and ensure guest satisfaction.
• Develop strategies to enhance spa, fitness, and membership offerings; create professional and retail programs; promote memberships.
• Implement and monitor up-selling strategies to maximize spa and wellness revenue.
• Ensure compliance with spa regulations, maintaining high service standards.
• Manage staff schedules, payroll records, training, coaching, and keep colleague files updated.
• Control inventory, storage, assets, conduct inventories, and manage operating costs.
• Hold regular departmental meetings, update training materials, liaise with maintenance, and manage purchase orders and expenses.

Job description

An exciting opportunity has arisen for a Spa Manager to join Jumeirah Capri Palace for the summer season 2027.

The main duties and responsibilities include:

• Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
• Ensure the guest experience aligns with Jumeirah's luxury standards, overseeing safety measures, and maintaining guest confidentiality.
• Act as the primary contact for Dignitaries, VIP, and VVIP guests, coordinating their spa experience and ensuring exceptional hospitality.
• Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
• Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
• Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
• Ensure compliance with legislation governing spa operations, maintaining high standards of service while adhering to regulations.
• Manage spa staff schedules, complete payroll records, conduct training, coaching, and mentoring sessions, and ensure colleague files are updated.
• Control inventory, storage, and departmental assets, conduct inventories, and ensure proper management of operational costs.
• Hold regular departmental meetings, keep all information materials and training materials up to date, liaise with maintenance for facility issues, and manage spa-related purchase orders and expenses.