VIP Guest Services & Reservations Specialist

Bachecalavoro; Anacapri; Vor Ort; EUR 20.000 - 33.000; Vollzeit

Zusammenfassung

Jumeirah Capri Palace in Anacapri is seeking a passionate Guest Services Executive - Back Office to join the 2027 summer season. You will manage guest correspondence, update profiles, and coordinate VIP arrivals to help deliver personalized service across teams.

This role supports reservations, tracks guest satisfaction, and ensures records meet hotel standards and data protection requirements, contributing to seamless guest experiences.

Aufgaben

• Manage guest correspondence and inquiries through email and other communication channels, ensuring timely, accurate, and professional responses.
• Prepare, update, and maintain guest profiles, preferences, special requests, and relevant information to ensure personalized service.
• Support the coordination of VIP arrivals, amenities, special occasions, and personalized guest arrangements in collaboration with the relevant departments.
• Assist in managing guest requests and follow-ups, ensuring proper communication and coordination between departments.
• Maintain accurate records, reports, and documentation related to guest relations activities, in accordance with hotel standards and procedures.
• Support the management of reservations, confirmations, special requests, and pre-arrival arrangements, liaising with the relevant departments when necessary.
• Monitor guest feedback and online reviews, assisting in the follow-up and reporting of guests satisfaction and service-related issues.
• Support the handling and documentation of guest complaints, ensuring appropriate follow-up and escalation to senior team members when required.
• Ensure compliance with hotel SOPs, data protection requirements, and established service standards.
• Maintain updated knowledge of hotel services, facilities, and operational procedures to provide accurate information and effective support to guests and internal teams.

Jobbeschreibung

Jumeirah Capri Palace in Anacapri is seeking a passionate Guest Services Executive - Back Office to join the 2027 summer season. You will manage guest correspondence, update profiles, and coordinate VIP arrivals to help deliver personalized service across teams.

This role supports reservations, tracks guest satisfaction, and ensures records meet hotel standards and data protection requirements, contributing to seamless guest experiences.