Solar Technical Support Engineer – Pre-Sales & Field Service

Saj Electric; Bolzano; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Saj Electric in Bolzano, Italy seeks a technically skilled professional to provide pre-sales and post-sales support for solar energy solutions. You will configure systems, assist installers and EPCs, and help drive customer success across Italy and Europe.

The role involves collaboration with Sales, Product and R&D, plus travel to customer sites and events. Fluency in Italian and English is required, with a strong customer-service mindset and problem-solving abilities.

Competenze

• Bachelor's degree or above in Electrical Engineering or related field.
• Experience in solar PV, inverter, energy storage or renewables preferred.
• Strong understanding of PV systems, inverters and batteries.
• Experience in technical support or pre-sales engineering preferred.
• Willingness to travel within Italy and Europe.
• Fluent Italian and good English required.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Conoscenze

Troubleshooting

Problem solving

Customer communication

Cross-functional collaboration

Travel willingness

Formazione

Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related field

Descrizione del lavoro

Saj Electric in Bolzano, Italy seeks a technically skilled professional to provide pre-sales and post-sales support for solar energy solutions. You will configure systems, assist installers and EPCs, and help drive customer success across Italy and Europe.

The role involves collaboration with Sales, Product and R&D, plus travel to customer sites and events. Fluency in Italian and English is required, with a strong customer-service mindset and problem-solving abilities.