Slot Operations Supervisor - Casino Tech & Guest Experience

Royal Caribbean Group; Friuli-Venezia Giulia; On-site; EUR 42,000 - 65,000; Full time

Job summary

Royal Caribbean Group seeks a Slot Manager to supervise the casino slot machine, arcade, and ShipShape gym equipment servicing teams aboard our ships. You will coordinate technicians and ensure guests receive courteous, professional service.

Preferred candidates have supervisory experience in casino environments, training in repair of electrical/mechanical/electronic equipment, and strong guest service skills. High school diploma or equivalent preferred.

Qualifications

• Supervisory experience of slot technicians in a casino environment.
• Formal training in repair and troubleshooting of electrical, mechanical and/or electronic equipment.
• Slot technician work experience in live casinos preferred.
• Ability to read safety rules, instructions for use and maintenance of tools and equipment, and mechanical drawings.

Responsibilities

• Oversee and coordinate slot machine, arcade and ShipShape gym equipment servicing.
• Motivate and manage an international team of slot technicians.
• Ensure courteous, professional service to guests and adherence to safety protocols.

Skills

Supervisory experience

Customer service

Communication skills

Math ability

Cash handling

HR/policy knowledge

Team leadership

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Royal Caribbean Group seeks a Slot Manager to supervise the casino slot machine, arcade, and ShipShape gym equipment servicing teams aboard our ships. You will coordinate technicians and ensure guests receive courteous, professional service.

Preferred candidates have supervisory experience in casino environments, training in repair of electrical/mechanical/electronic equipment, and strong guest service skills. High school diploma or equivalent preferred.